Benefits

Job Description

Design, develop, and deliver training programs for new hires and existing agents, focusing on product knowledge, customer service skills
Create and maintain training materials, including manuals, guides, and presentation materials
Evaluate the effectiveness of training programs and make recommendations for improvement
Stay up-to-date with SOP of project, best practices when collaborate with operation management team
Prepare and present the training report according to client or internal project request
Agent skill and knowledge – oriented
Review the performance appraisal and organize the discussion of Individual Development Plan

Fluent in Chinese both written and spoken (HSK4 for Chinese) or the same level
At least 6 months in the same position
Excellent training, facilitation, and presentation skills
Experience with learning management systems (LMS) and other training technology platforms is plus
Excellent computer skills with MS Office
Willing to work overtime if needed

Ho Chi Minh

10th Floor, Scetpa Building, 19A Cong Hoa Street, Ward 12, Tan Binh District, HCMC