HEAD OF LEARNING & DEVELOPMENT

About Us:

We are Karofi Group, founded in 2006, specializing in the research, manufacturing, and distribution of water purifiers, hot and cold water dispensers, and air purifiers. Over the years, Karofi has achieved significant success, mastering the technology behind all the products we offer. We proudly own the largest water purifier factory in Southeast Asia and 1,700 staff, and our products are exported to over 50 countries around the world. We are the #1 water purifier brand in Vietnam, a clear testament to our market leadership and technological expertise. With the ambitious vision of becoming a Top 3 Global Leader in water and air products by 2040, Karofi is expanding across all operations:

• R&D: 100 staff in R&D center for developing new products
• Manufacturing: Upgrading the current factory by increasing automation, and setting to open a new, larger-scale factory in 2025.
• Business Expansion: Karofi-branded products will be available in over 20 countries by the end of 2025.
• Customer Service: Improving our service quality, focusing on customer experience and service standards.

To realize our 2040 vision, Karofi seeks to collaborate with world-class experts and passionate individuals who will join us on this exciting journey. We believe that, with outstanding expertise and creativity, Karofi can drive innovation, accelerate growth, and make a meaningful impact in the industry. We hope to connect with you and provide more detailed information about the exciting opportunities at Karofi.

Website: https://karofiglobal.com/

Role Purpose

The Head of Learning & Development is responsible for building a learning organization at Karofi by designing and implementing training and development initiatives to enhance workforce capability, productivity, and overall organizational effectiveness.

Key Responsibilities

1. Strategic Planning & Performance Management

• Develop the department’s strategic objectives, Balanced Scorecard (BSC), and Key Performance Indicators (KPIs).
• Align training initiatives with business performance objectives, ensuring measurable impact on productivity and growth.
• Establish and manage the annual training budget to optimize resource utilization.
• Prepare and submit monthly, quarterly, and annual reports on training effectiveness and impact.

2. Talent & Capability Development

• Develop and manage a competency framework for employee capability assessment and career progression.
• Conduct annual competency evaluations to identify skills gaps and formulate action plans.
• Design succession planning programs and individual development roadmaps to foster leadership pipelines.
• Implement learning culture initiatives such as corporate reading programs, knowledge-sharing sessions, and competitions.

3. Internal Trainer Development

• Develop and execute "Train the Trainer" programs to build an internal faculty of certified trainers.
• Ensure training effectiveness by equipping internal trainers with the necessary facilitation and coaching skills.

4. Learning Systems & Digital Transformation

• Oversee the effectiveness of E-learning platforms, ensuring continuous system improvements based on industry trends.
• Develop and maintain a comprehensive repository of learning materials, including online and offline resources.
• Manage assessment tools, policies, and compliance frameworks related to training and development.

5. Learning & Development Team Management

• Lead, coach, and develop the L&D team, ensuring high performance and professional growth.
• Assign tasks, monitor progress, and evaluate employee performance to align with organizational goals.
• Collaborate with HR to plan workforce needs and recruit suitable talent for the L&D department.

6. Process Standardization & Governance

• Establish and oversee L&D policies, procedures, and governance frameworks to ensure consistency and compliance.

7. Employer Branding & Training Engagement

• Support Employer Branding initiatives by integrating learning and development into the company’s value proposition.
• Develop quality management documents, policies, and training operational guidelines.

8. Team Structure & Reporting

• Direct reports: Training Leaders, Training Specialists, Sales Trainers.
• Reports to: Deputy HR Director.

Qualifications & Competencies

1. Education & Certifications

• Bachelor’s degree or higher (no specific major required).
• Relevant professional certifications (e.g., Train the Trainer, Learning & Development Certifications) are preferred.

2. Experience

• Minimum 3 years of experience in a similar role within organizations with 500+ employees in retail, trade, or service industries.
• Proven track record in managing learning & development projects and organizational capability-building programs.

3. Knowledge & Skills

• Organizational & Talent Development: Expertise in employee development frameworks and competency models.
• Training Design & Delivery: Experience in instructional design and corporate training methodologies.
• Training Impact Analysis: Ability to measure and translate training effectiveness into business performance.
• Presentation & Facilitation: Strong communication and public speaking skills.
• Technology & Digital Learning: Knowledge of modern L&D technologies, including e-learning platforms and virtual training tools.
• Business Acumen: Strong understanding of corporate strategy and the ability to link L&D initiatives to business goals.

4. Technical & Soft Skills

• Proficiency in Microsoft Office Suite (PowerPoint, Excel, Word) and training-related software.
• English language proficiency (preferred).
• Strong communication, teamwork, negotiation, and stakeholder management skills.
• Ability to work under pressure, prioritize tasks, and drive execution with a results-oriented mindset.

5. Attitude & Work Ethic

• Passion for people development with a genuine interest in employee success.
• Proactive and solution-driven, with a positive and energetic approach.
• Committed to continuous learning and embracing innovation in training methodologies.

We appreciate your interest in this opportunity. Given the high volume of applications, we will only be able to contact shortlisted candidates. We value your understanding and patience in this process. Thank you for your interest and cooperation.