[Hotel HN] Front Office Manager

The Front Office Manager ensures the smooth operation of the reservations and reception department as per resort standard and optimizes profit to achieve the budgeted figures.

Key areas of accountability:

• Star Selection
• Training & development
• Coaching & performance review
• Consistent guest experience in the front office and reservations department
• Profit optimisation
• Reporting & Administration
• Other duties are performed as assigned by the Head of Management.

** BENEFIT

• Competitive salary and bonus policy.
• 13th-month salary bonus, bonus on holidays, and Tet bonus...
• Enjoy all welfare policies from the Company (birthday, sickness, etc.), social insurance, health insurance in accordance with current Vietnameseand law.
• Summer travel, annual teambuilding
• Dynamic, professional, and modern environment. The work culture is open and relaxed. Lots of opportunities for growth and advancement

• Minimum 3-5 years of experience in a similar position or higher at hotels/resorts.
• Professional and well trained manner
• Good grooming
• Disciplined performer
• Excellent knowledge of hotel/resort and its facilities, services and products
• Good English skills
• Always present and preserve the image of the hotel/resort through correct behavior and attitude in dealing with colleagues and customers