IT Helpdesk and support

Position Summary:

• The IT Helpdesk specialist joins the IT Support team to maintain computer networks, software, and hardware across the organization. This role is critical in providing timely technical support and helpdesk services, with a primary focus on supporting production lines to ensure operational continuity
• The IT Helpdesk will monitor and maintain factory computer systems, telephone systems, IP CCTV system and infrastructure, while resolving technical issues ticketed through the company IT Ticket system.

Education & Experience

• Technical college degree or above in Electronics or Computer Technology

• Around 3 years of relevant experience, including at least 2 years in IT Support

• Minimum 2 years supporting systems, networks, and infrastructure in a production/manufacturing environment
  (Joint Venture or Foreign-Owned companies preferred)

Technical Skills

• Proficient in Windows 10/11, Linux, Active Directory

• Strong knowledge of Office 2016 & Office 365

• Experience with network systems (Cisco Meraki – wired & wireless, DNS)

• Familiar with antivirus and anti-malware security systems

• Solid troubleshooting skills for computer hardware, CCTV, IP Phone systems, and production machines

Soft Skills

• Good interpersonal skills; able to work independently and in a team

• High sense of responsibility, integrity, and attention to detail

• Strong alignment with Company Core Values