IT Helpdesk

Summary/Objective: Provides technical support, supports final users in the whole organization, and provides service to solve different hardware and software problems, makes repairs and gives preventive maintenance for the hardware, solves possible glitches in specific systems in every identified area.

Essential Functions/Responsibilities:

1. Assist in daily operations of the MIS department, including problem determination, evaluation, and corrections.
2. Phone system support
3. Global User Ticket Entry
4. User Desktop Support for Vietnam (Operating System, applications, Hardware, external devices)
5. Remote support for Satellite locations (US, Costa Rica, Asia, Europe, South America)
6. Procurement functions and relationships pertaining to the necessary hardware and software needed to properly maintain company information systems.

“The responsibilities as defined are intended to serve as a general guideline for this position. Associates may be asked to perform additional tasks depending on strengths and capabilities.” 

1.      2 – 5 Years’ Experience in an MIS Support position.

2.      Experience in PC Software based IS environment with an emphasis on troubleshooting.\

3.      Good English communication

4.      Manufacturing experience is preferred.

Working time: Mon-Fri, 7:30-16:30.

What you get?
· 2-month probation time with 100% salary
· 13th month salary
· Performance bonus 2 times/year
· Annual salary review
· Private Health insurance for the employee, employees’ spouse, children, parents-in-law with a sum insured up to 181 million/year/person
· Annual company trip
· Transportation allowance
· Month birthday gift from Trade Union
· Gifts on special occasions (ex: women’s day, ,…)
· Bonus on public holidays: International labor’s day, Independent’s day…
· Seniority bonus up to 15 mil
· 12 annual leaves/year + 12 public holidays/year
· Traning course: Teamwork, Leadeship & Communication, Train the Trainer, DNA.....
· Opportunity for oversee training
· Very supportive teammates and manager, respective & open-minded working environment

FOLLOW US VIA FB & LINKEDIN: "Samtec Vietnam" for further recruitment information.