IT/Network Support

1. IT End-User Support (70%) 
− Provide daily IT support to end users, including troubleshooting hardware, software, and network connectivity  issues.  
− Install, configure, and maintain user devices (laptops, desktops, printers, mobile devices).  
− Set up user accounts, email, and access permissions.  
− Support business applications and resolve technical issues to ensure uninterrupted operations.  
− Manage and respond to IT helpdesk tickets, ensuring timely resolution and user satisfaction.  
− Provide basic training and guidance to users on IT systems and tools. 
2. Network Infrastructure Support (20%) 
− Assist in maintaining and monitoring the company’s network infrastructure (LAN/WAN, Wi-Fi, VPN).  
− Support troubleshooting of network-related issues and escalate complex problems when necessary.  
− Help maintain network documentation, configurations, and asset inventory.  
− Ensure compliance with IT security policies and basic network security practices. 
3. Customer Network Deployment (10%) 
− Support configuration and deployment of network systems for customers as assigned. 
− Assist in installation of networking equipment (routers, switches, access points). 
− Participate in testing and basic troubleshooting during project implementation. 

− Bachelor’s degree in IT, Computer Science, or related field. 
− 2–4 years of experience in IT support/helpdesk or junior network roles. 
− Strong hands-on experience with Windows OS, Microsoft 365, and business applications. 
− Working knowledge of firewall configuration, VPN setup, and endpoint security. 
− Experience with network devices (Cisco, TP-Link, Ubiquiti, MikroTik) is an advantage. 
− Basic knowledge of VoIP, CCTV, and IT asset management. 
− Strong troubleshooting skills with a customer-oriented mindset.