IT Operations Intern

1. Job Purpose

• The IT Operations Intern assists the IT Operations team in maintaining and supporting the company’s technology environment. This role provides hands-on experience in hardware and software management, troubleshooting, and user support, helping ensure smooth day-to-day IT operations.

2. Key Responsibilities

• Assist with setup and configuration of computers, printers, and mobile devices.
• Provide first-level troubleshooting for hardware, software, and network issues.
• Support end-users with IT-related inquiries via email, chat, or in person.
• Help maintain inventory of IT assets and update documentation regularly.
• Participate in preventive maintenance and system health checks.
• Follow IT procedures and ensure compliance with company security policies.
• Collaborate with IT team members to support ongoing infrastructure projects.

3. Learning Opportunities

• Exposure to enterprise-level IT systems and infrastructure management.
• Experience with IT ticketing systems and support workflows.
• Development of problem-solving and communication skills.
• Mentorship and technical guidance from senior IT professionals.

BENEFITS:​

• Real-world IT experience in a professional environment.
• Opportunity to contribute to ongoing infrastructure projects.
• Shuttle bus
• Lunch at company
• Intern salary: 2 - 4 mil/month

1.      Requirements

a.     Education:

• Currently pursuing or recently graduated in Information Technology, Computer Science, or related fields.

b.    Skills and Knowledge:

• Basic understanding of Windows OS, Microsoft 365, and network fundamentals.
• Familiarity with troubleshooting PCs, printers, and common software applications.
• Responsible, eager to learn, and able to follow guidance.

2.     Supervision and Access Control

• The intern will operate under close supervision from the IT Operations team.
• Access to systems and data will be limited according to company policies.
• All tasks will be reviewed and approved by assigned IT mentors.

3.     Benefits

• Real-world IT experience in a professional environment.
• Opportunity to contribute to ongoing infrastructure projects.