Benefits

Job Description

Provide L1/L2 global IT support for end users across regions and time zones
Support Windows 10/11 corporate devices (basic macOS support is a plus)
Troubleshoot user access, connectivity, VPN, and application issues (M365, ERP, AI Portal)
Perform basic network troubleshooting (IP, DNS, gateway, client‑side connectivity)
Support Microsoft 365 daily operations (user lifecycle, licenses, access)
Perform Intune operations (device enrollment, compliance, application issues)
Operate the IT Service Portal (incident handling, service requests, approvals, SLA follow‑up)
Maintain knowledge base and request forms in the service portal
Perform IT Asset Management: asset assignment, transfer, return, decommission, and audit support
Support factory IT operations and enforce Factory USB Security Policy
Enforce IT security policies (managed devices, MFA, USB controls)
Participate in global on‑call rotation for critical incidents and production impacts
Managed L1 3rd party IT resources if any.

2+ years of experience in IT support or helpdesk roles
Proven experience supporting factory / manufacturing environments operating 24×7
Strong Windows troubleshooting skills
Basic networking knowledge (TCP/IP, DNS, VPN client troubleshooting)
Microsoft 365 operational support experience
Experience with IT Asset Management and IT Service Portal / ITSM
Understanding of managed vs unmanaged devices
Experience supporting global and remote users
English communication skills (working level)
Strong service mindset and accountability

Ho Chi Minh

Lô I-15-1, đường D12, Khu Công nghệ cao Thành phố Hồ Chí Minh