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Customer & Project Coordination
- Analyze Requirements: Receive and analyze customer product requirements, including technical documentation and physical samples.
- Direct Liaison: Act as the primary point of contact for customers to resolve issues regarding sample development, quality standards, and delivery schedules.
- Information Management: Closely monitor all communications and documentation to ensure product specifications and customer requirements are kept up to date.
- Stakeholder Coordination: Communicate directly with clients, suppliers, and internal teams to provide transparent updates on project status and requirements.
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Sample & Production Support
- Sample Management: Oversee sample orders with vendors and internal teams to ensure on-time delivery.
- Technical Collaboration: Collaborate with technical, pattern, and production teams to provide timely support for planned campaigns.
- Sourcing & Approvals: Assist with material sourcing and the approval process for garment and non-garment products.
- Issue Resolution: Partner with relevant departments to address and resolve customer complaints or concerns regarding sample quality.
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Administration & Logistics
- Documentation: Keep organized records of project requirements, communications, and approvals.
- Costing & Shipping: Assist with cost tracking, order quantities (MOQ), and shipping coordination.
- General Support: Complete other tasks as requested by the Manager.
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Job Requirements
- Experience: Previous experience in a similar role is required. Experience in the Denim industry or with ERP systems is a strong advantage.
- Skills: Strong communication, presentation, and negotiation skills.
- Language: Good at English.
- Mindset: Sales-focused, results-oriented, a good team player and able to work well in a fast-paced team environment.
- Personal Attributes: Highly patient, compassionate, and able to handle pressure with a positive attitude.