Benefits

Job Description

IPTP global network monitoring
Server assembling /termination /troubleshooting;
Network equipment support and configuration;
Remote hands assistance;
Hardware inventory management, documentation handling;
Assist in managing local office infrastructure in Vietnam;
Ensure proper tracking and following up of all cases until their resolution;
Fulfill duties/tasks assigned on ERP and RT system in a timely manner;
Manage requests from internal and external clients and resolve it on company system;
Understand customer issues and develop necessary actions across different teams to ensure optimal levels of customer satisfaction; escalate it to required departments if needed;
Handle request cases to ensure issues are recorded, tracked, resolved, and follow ups are done in a timely manner;
Conduct root-cause analysis for technical issues in coordination with other technical teams;
Maintain accurate customer documents and prepare reports for all issues and resolutions;
Develop insights from multiple data sources and advocate for actions that benefit both the customer and business outcomes;

Da Nang

Công viên phần mềm Đà Nẵng, 2 Quang Trung, Thạch Thang, Hải Châu, Đà Nẵng