Key Account Executive (E-commerce)

1. Account & Business Management

• Analyze business performance and identify growth opportunities.
• Work with clients on demand forecasting and ensure smooth goods delivery.
• Build and execute monthly business plans with clients, platforms, and internal teams.
• Manage receivables, revenue consolidation, and reconciliation.
• Develop and maintain performance dashboards & reports.

2. Campaign Management

• Plan and manage integrated campaign calendars, especially peak seasons (11.11, 12.12, Tet, platform birthdays).
• Conceptualize and execute campaigns aligned with brand strategy & sales targets.
• Coordinate with internal teams (Commercial, Digital, E-Merchandising, Creative, Finance, Ops) and platforms (Shopee, Lazada, Tiki…).
• Track campaign performance, extract insights, and share key learnings with brands.
• Monitor e-commerce trends & best practices.

3. Merchandise & Visual Management

• Ensure onsite visibility execution (banners, PDPs, category pages, homepage) meets timeline & revenue targets.
• Control product & brand presentation to optimize user experience and conversion.
• Analyze platform reports to identify performance drivers & gaps.
• Proactively propose visual, mechanic, and merchandising solutions to boost sales.
• Work closely with internal teams, agencies, and vendors to optimize UX & conversion.

4. Operations Excellence

• Coordinate end-to-end order fulfillment & delivery with Ops teams.
• Ensure online store KPIs are met (availability, execution accuracy).

Requirements:

1.     Education background requirements: Bacher’s degree in in Marketing, Business Administration, or a related field

2.     Experience/Industry requirements:

• 2 years experience in Key Account / E-commerce / Merchandising.Strong understanding of E-commerce platforms (Shopee, Lazada, Tiki).
• Hands-on experience with visual merchandising / e-merchandising.
• Data-driven mindset; comfortable with reports & performance analysis.
• Strong coordination & stakeholder management skills.
• Detail-oriented, proactive, and execution-focused.