Key Account Executive - Korean Segment

MAIN PURPOSE: The primary purpose of this role is to drive business growth by identifying and securing new clients within the Integrated Facility Management (IFM) sector, while ensuring excellent account management and client satisfaction. This role collaborates closely with internal teams and key stakeholders to deliver seamless service, maximize revenue opportunities, and strengthen long-term client relationships.

KEY RESPONSIBILIITIES:

Business Development:

-       Identify and pursue new clients in Integrated Facility Management (IFM) sectors such as catering, cleaning, security, maintenance, and related services for offices, residential buildings, factories, hotels, schools, and public institutions.

-       Negotiate contracts following company policies.

-       Build and maintain relationships with potential clients and business associations to close sales effectively.

-       Develop and implement strategies to meet revenue and growth targets.

-       Research market trends and new business opportunities.

-       Collaborate with internal Vietnamese Key Account Executives/Managers to ensure seamless service delivery and client satisfaction, especially for Korean accounts.

-       Identify cross-selling opportunities within existing accounts.

-       Support sales and marketing efforts by preparing presentations, proposals, and contracts.

-       Leverage client networks to expand business reach.

Account Management:

-       Oversee client accounts to ensure high satisfaction and retention.

-       Act as the main contact for key clients, resolving complex issues and managing strategic discussions.

-       Develop tailored account plans to enhance client loyalty and business growth.

-       Work with cross-functional teams (Operations, HR, Supply Chain, etc.) to resolve client-related issues efficiently.

-       Participate in client events, marketing activities, and project deployments as needed.

-       Perform additional tasks as assigned by management.

-       Minimum of 2 years of operational or sales experience in corporate services.

-       Korean cultural background, residing in Vietnam.

-       Fluency in both spoken and written Korea and English.

-       Experience in sales, business development and/or service industries.

-       Extensive experience in all aspects of Customer Relationship Management.

-       Skilled in communication, presentation, and effective problem-solving.

-       Proven ability to achieve sales quotas.