Key Account Manager (Pharmacy Chain)

1. Manage and develop key accounts within the Chain Pharmacy/Modern Trade channel for the pharmaceutical and dietary supplement portfolio.

2. Develop Joint Business Plans (JBP)/Annual Account Plans and take ownership of sales targets, growth, distribution, product listings, visibility, and profitability for each account.

3. Negotiate product listings, trading terms, commercial schemes, promotional programs, contracts, and other terms of cooperation, while ensuring compliance with company policies.

4. Prepare sales forecasts and monitor sell-in/sell-out performance, inventory levels, out-of-stock situations, returns, pricing, and promotional effectiveness; coordinate with Supply Chain to ensure product availability.

5. Collaborate cross-functionally with Marketing, Trade Marketing, Medical and Finance to execute product launches, campaigns, activations, and account-specific programs.

6. Build and maintain strong relationships with buyers, category managers, procurement teams, and other key stakeholders; conduct regular business reviews and identify opportunities for further account growth.

Education requirements

- Bachelor’s degree in Pharmacy, Economics, Business Administration, Marketing, or a related field.

- Preference will be given to candidates with knowledge of pharmaceuticals, dietary supplements, and modern trade/retail channel operations.

Experience requirements

- Minimum 2 – 3 years of experience in Sales, Key Account Management, or Modern Trade, preferably with at least 2 years of direct responsibility for chain pharmacy accounts.

- Proven experience working with major pharmacy chains such as Long Châu, Pharmacity, An Khang, Trung Sơn, or equivalent retail networks.

- Experience in product listing, negotiation of commercial terms and promotional programs, contract management, and account business planning.

- Strong analytical capabilities in sell-in/sell- out performance, P&L/margins, sales forecasting, inventory management, and program ROI.

- Experience in the Pharmaceutical, OTC, Consumer Health, or Nutraceutical industry is preferred.

Skill requirements

- Key account management and customer relationship management.

- Strong negotiation and influencing skills, with solid commercial acumen.

- Strong analytical skills in sales, sell-out, margin, and ROI; proficient in Excel and PowerPoint.

- Strong forecasting, planning, execution, and problem-solving skills.

- Strong communication and cross-functional collaboration skills; proactive and able to work effectively under target pressure.