KEY ACCOUNT SUPERVISOR (DIRECT SALES) - HOSPITALITY

I. CORE RESPONSIBILITIES:

• Sales & Business Growth: Directly responsible for achieving and exceeding sales targets/KPIs for the assigned strategic client segment (Key Accounts).

• Key Account Management (KAM): Develop, maintain, and expand strategic relationships with top-tier clients in the Southern region.

• Market Strategy: Analyze market trends and competitor activities to propose effective business strategies for the target industries.

II. DETAILED TASKS:

1. BUSINESS PLANNING & REPORTING:

• Develop detailed sales plans quarterly/annually, including sales goals, market penetration strategies, and the Key Account list (KAM list) development plan.

• Monitor and synthesize daily/weekly/monthly KPIs for the team and the Key Account portfolio.

• Provide regular reports to management on business results, analysis of sales performance, and the competitive landscape.

• Gather Market Intelligence on industry trends, competitor products, and the equipment investment needs of Key Accounts.

2. KEY ACCOUNT MANAGEMENT & RELATIONSHIP DEVELOPMENT:

• Serve as the Main Point of Contact, providing strategic support and comprehensive solutions to maximize product efficiency and profitability for the client.

• Negotiation & Contract Drafting: Prepare, present, and negotiate large-scale sales agreements/framework contracts meticulously and profitably.

• Ensure high Customer Satisfaction, proactively conducting visits, surveys, and resolving issues promptly to solidify a sustainable partnership.

• Develop and implement special care programs/customer loyalty programs to enhance engagement and increase the customer retention rate.

3. OPERATIONAL MANAGEMENT & SALES EFFICIENCY:

• Manage the sales process, from order placement to installation, ensuring goods are delivered in full, of the correct type, on time, and at an optimized cost.

• Ensure that Key Account sales and service activities are performed transparently and achieve high profit efficiency.

• Coordinate with the warehouse department to monitor inventory of main equipment and spare parts, minimizing the risk of stock-outs that could impact KA service.

** IT WOULD BE A WOW IF YOU BRING THIS IN:

1. EDUCATION & EXPERIENCE:

• Education: Bachelor's degree or higher in Business Administration, Economics, or related fields.

• Experience:

• Minimum 4-5 years of experience in B2B direct sales.

• Relevant Industry Experience: Direct sales experience with equipment/services within the Hospitality, Horeca, Building Service, or Retail sectors is highly preferred.

2. KEY SKILLS & COMPETENCIES:

• KAM & Negotiation: Proven expertise in Key Account Management and advanced contract negotiation.

• Strategic Thinking: Excellent analytical and strategic problem-solving skills.

• Language: Good command of English (written and verbal).

** OUR KÄRCHER WOW PACKAGE:

• Competitive salary & commission.

• Full insurance coverage as per legal regulations.

• Opportunity to work in a professional, dynamic environment with career advancement potential.

• Continuous training to enhance skills and product knowledge.