Benefits

Job Description

Provide technical support to customers across Southeast Asia through online channels (video guidance, remote troubleshooting, online meetings, etc.).
Analyze and troubleshoot product‐related technical issues, delivering suitable solutions to meet customer needs.
Provide customer guidance on proper installation, operation, maintenance procedures, and troubleshooting of the product.
Prepare and produce technical training videos to support customers and service partners in understanding product installation, operation, maintenance, and troubleshooting.
Work closely with internal teams, including Production, Engineering, Quality, and Logistics, to resolve relevant matters.
Prepare and update technical documents, user guides, and training materials.
Monitor the status of service requests to ensure they are handled promptly and effectively.

Bachelor’s degree in Mechanical Engineering, Electrical–Electronics Engineering, Mechatronics, or other related technical fields. Basic knowledge of electricity and electronics.
0–4 years of experience in technical service or after sales service.
Fresh graduates with strong technical backgrounds, basic knowledge of electricity and electronics, and good writing, basic photo and video editing skills are encouraged to apply.