Lending Officer Support (New Zealand Lending) – Vietnam

Our partner - Pioneer finance - is planning on setting up a new ops team in Vietnam. We are looking for candidates for the position of Lending Officer Support (New Zealand Lending) – Vietnam

Position Type: Full-time

Location: Vietnam (Ho Chi Minh City Office-based)

Reporting To: NZ-based Lending Manager / Operations Lead

Department: Lending Operations / Credit Support

Role Purpose

The Lending Officer Support role provides back-office and operational support to New Zealand-based lending officers and advisers.

The role focuses on loan application processing, documentation, verification, and internal coordination, helping ensure applications are complete, accurate, and ready for assessment.

This role does not require direct phone communication with customers.

Strong English skills are required, as the role supports NZ lending workflows and documentation.

Key Responsibilities

• Loan Application Support

· Assist NZ lending officers with consumer and commercial loan applications

· Review loan applications for completeness, accuracy, and consistency

· Prepare and organise supporting documents for credit assessment

· Ensure required information is collected in line with NZ lending and compliance requirements

• Documentation & Compliance

· Check loan documentation aligns with internal credit policies and AML requirements

· Review bank statements, financial documents, and third-party reports

· Maintain accurate records in internal systems and CRM platforms

· Support compliance checks under NZ lending standards (training provided)

• Internal Communication & Coordination

· Communicate with NZ team members via English (email, internal systems, online meeting tools)

· Follow up internally on missing information or clarification requests

· Coordinate with internal teams to support timely loan processing and settlement

• Process & Administration

· Update loan statuses and notes accurately in internal systems

· Support settlement preparation and post-approval documentation

· Contribute to process improvement initiatives and operational efficiency

· Perform other administrative or lending support tasks as required

What This Role Does NOT Involve

· No direct sales targets

· No cold calling or phone sales

· No responsibility for final lending decisions

· No requirement for fluent spoken English with customers

Skills & Experience Required

• Essential

· Strong English skills

· High attention to detail and accuracy

· Ability to follow defined processes and checklists

· Comfortable working with documents, numbers, and systems

· Good organisational and time management skills

· Ability to work collaboratively with overseas teams

• Desirable

· Background in banking, finance, accounting, or operations

· Experience in loan processing, credit support, or financial services

· Familiarity with CRM or loan management systems

· Experience supporting international clients or teams

Personal Attributes

· Reliable and detail-oriented

· Calm and methodical under deadlines

· Willing to learn NZ lending processes and regulations

· Professional, discreet, and responsible with sensitive information

· Comfortable working in a structured support role

Training & Support

· Full training provided on NZ lending processes and systems

· Ongoing support from NZ-based lending and operations teams

· Clear workflows, templates, and documentation provided

Why Join Us

· Be part of a growing international financial services business

· Gain exposure to New Zealand lending and finance practices

· Clear career pathway into senior lending operations or credit roles

· Stable, professional, non-sales environment