Loyalty Key Account Executive

1. Manage Physical Gift revenue & performance 

• Ensure achievement of revenue KPIs for physical gift sales across key loyalty partners and platforms. Monitor weekly revenue performance of PG Loyalty partners to detect abnormalities or unusual fluctuations.
• Control and handle failed or erroneous orders.Coordinate with internal technical teams and partners to resolve system or technical issues.
• Receive, investigate, and resolve customer complaints related to orders, promotions, or system errors.
• Reporting: Prepare internal reports for selected top loyalty partners.
• Analyze performance metrics and identify growth opportunities. Build action plans and operational strategies for the next phase based on performance evaluations.

2. Promotion Planning & Performance Evaluation

• Develop semi-annual/annual promotion plans for  PG Key Loyalty platforms.
• Coordinate and implement promotional campaigns on the system according to approved plans.
• Set up and deploy monthly promotional programs on the Key Loyalty system: Ensure promotion configurations are accurate (pricing, mechanics, timing, eligibility). Ensure sufficient inventory is available throughout the promotion period.
• Monitor promotion performance and resolve operational issues during execution.Evaluate the effectiveness of promotional programs based on revenue, user behavior, and partner performance. Provide insights and recommendations to optimize future promotion strategies.

3. Client Reconciliation Support

• Support monthly reconciliation with clients and loyalty partners.
• Ensure data accuracy between internal systems and partner reports.
• Follow up and resolve discrepancies in a timely manner.

4. Gift Inventory Review & Product Insight

• Conduct quarterly gift inventory reviews (once every three months).
• Analyze redemption data and loyalty user behavior to identify product trends.
• Provide product demand insights and recommendations to the Partnership team to optimize the gift portfolio.

5. Feature & Technical Improvement Management

• Manage and monitor the implementation progress of selected features, supporting tools and technical improvements on key loyalty platforms, ensuring alignment between business objectives, operational efficiency, and cost effectiveness

Education: Bachelor’s degree in Business, Marketing, or a related field.

Work Experience

• 2–4 years of experience in operations, loyalty programs, e-commerce, or digital platforms.
• Experience in contract negotiation, client relationship management, and sales tracking.

Essential Capabilities

• Strong communication, negotiation, and relationship-building skills.
• Goal-oriented, with a strong ability to drive revenue growth and ensure client satisfaction.
• Ability to manage multiple accounts and priorities effectively.