Manager Order Management (Footwear industry)

The Order Management Manager will be responsible for overseeing the end-to-end order management process for insole products, from order receipt to delivery, while ensuring smooth coordination with customers, suppliers, production, and finance teams. This role also includes active follow-up on Accounts Receivable (AR) and Accounts Payable (AP) to maintain healthy cash flow and strong business relationships.
Key Responsibilities
1. Order Management & Coordination
• Receive, validate, and process customer purchase orders in the ERP system
• Confirm and communicate order details including pricing, quantity, delivery timelines, and payment terms
• Track and manage order status from confirmation through to shipment and delivery
• Handle order modifications, cancellations, and returns when necessary
• Work with planning and production teams to align material availability with customer demand.

2. Customer Relationship Management
• Serve as the main contact point for customers regarding order status and delivery schedules
• Provide timely updates on shipment tracking and resolve customer issues or complaints
• Work hand in hand with the Internal Sales Team to achieve and maintain upmost level of customer satisfaction.

3. Supplier & Vendor Coordination
• Work closely with the manufacturing team to liaise with suppliers to ensure timely delivery of our products
• Resolve order discrepancies, delivery delays, and quality issues with suppliers
• Collaborate with QA/QC teams on supplier-related product quality matters

4. Accounts Receivable (AR) Management
• Monitor customer payments against agreed credit terms
• Follow up with customers on outstanding invoices and overdue balances
• Coordinate with Finance to reconcile accounts and escalate long-overdue payments
• Prepare and review AR aging reports regularly for management

5. Accounts Payable (AP) Management
• Manage the Team’s application for supplier payment to Finance Department in time
• Reconcile invoice discrepancies with purchase orders and goods receipts
• Ensure payments are processed in line with company policy and supplier terms

6. Reporting & Analysis
• Prepare regular reports on order backlog, delivery performance, AR aging, and AP status
• Support Demand Planning Team with Accurate Data for their Planning & Forecasting Work
• Maintain accurate records of orders, invoices, and payment documentation
• Ensure compliance with company policies, trade regulations, and audit requirements

7. Team Management & Development 
• Supervise and train team members
• Allocate workload, monitor performance, and provide coaching for improvement
• Drive process standardization and continuous improvement initiatives

• Bachelor’s degree in business administration or similar qualifications
• Min 6 Years of Experience in Order Management or related job scope, Footwear or Textile related Order Management would be a plus
• Strong knowledge of AR/AP processes and ERP systems
• Strong analytical and data-driven mindset with experience running operational reports to drive decisions
• Excellent communication and negotiation skills with both customers and suppliers
• Analytical mindset with strong reporting and problem-solving skills
• Leadership experience in leading team
• Proficiency in Power BI (or similar data visualization tools) for reporting and dashboard creation is plus
• Ability to speak Chinese (Mandarin) is a strong plus, especially for supplier communication and cross-border coordination