Merchandise Production Manager

Job Description

Merchandise Production Manager

Department: mfan – Fandom & IP Business

Reports to: Head of mfan /Head of MMusic

Location: Ho Chi Minh City (Hybrid)

Employment Type: Full-time

About MMusic:

MMusic is not just a music company — we are a creative industry builder.

Founded with the ambition to shape the next chapter of Vietnam’s music and entertainment landscape, MMusic operates at the intersection of artistry, technology, audience, and brand. Our ecosystem spans Licensing, Brand Solutions, Original IPs, and Audience-Centered Experiences, all designed to unlock new value for the people and players who define culture.

We believe the future of this industry won’t be inherited — it will be built.

That’s why we’re not just producing content or managing talent — we’re designing systems, creating new business models, developing platforms, and setting new standards for what’s possible in Southeast Asia’s creative economy.

Within that vision, Merchandise plays a key role — turning creativity into tangible experiences that connect artists, brands, and audiences. From physical albums and official fandom goods to premium collaborations and collectible products, the merchandise team delivers the physical expressions of culture that fans can hold, share, and remember.

Role Overview:

As Merchandise Production Manager, you will lead the end-to-end development and execution of all physical merchandise initiatives under MFan — including artist merchandise, fandom products, physical albums, and special brand collaborations — across MMusic’s ecosystem.

This role bridges creative development, production management, and business execution, requiring both strategic coordination and hands-on leadership. You’ll collaborate with artists, creative teams, vendors, and cross-functional partners to ensure every product meets the highest standards of quality, creativity, and operational excellence.

Key Responsibilities:

1. Merchandise Planning & Development

• Collaborate with creative, artist, and marketing teams to define merchandise concepts aligned with brand and campaign direction.
• Build merchandise production plans, including budgeting, costing, pricing, MOQ, margin targets, and production timelines.
• Oversee product sampling, packaging design, and prototype approvals to ensure alignment with creative direction.

2. Vendor Sourcing & Management

• Identify, evaluate, and manage vendors for printing, apparel, packaging, and specialty goods production.
• Negotiate pricing, production timelines, and quality standards.
• Coordinate with Finance and Legal teams for contracts, purchase orders, and payment processes.

3. Production & Quality Control

• Supervise the full production process, from sampling to mass production and delivery.
• Establish and enforce QC checklists, conduct inspections, and manage defect reports.
• Ensure all products meet internal quality, safety, and brand requirements.
• Deliver final post-production reports on cost, efficiency, and feedback.

4. Logistics & Fulfillment

• Work closely with logistics and fulfillment partners to ensure timely and accurate delivery for online and offline sales.
• Support pre-order and limited edition sales operations, including packaging, shipping, and pick-up experiences.
• Track inventory, cost performance, and fan feedback for continuous improvement.

5. Cross-Functional Collaboration

• Coordinate with internal teams across MMusic — including Creative, Artist Management, Brand Partnership, and Operations — to ensure merchandise aligns with overall brand and business objectives.
• Maintain consistent creative storytelling and brand integrity across all product lines.

Job Requirement

What You Bring:

• 5–8+ years of experience in merchandise production, product development, or manufacturing management, ideally within entertainment, lifestyle, or fashion industries.
• Strong understanding of materials, printing, packaging, and production processes.
• Excellent project management and vendor negotiation skills.
• Financial literacy for costing, budgeting, and margin management.
• High attention to detail, aesthetics, and quality control.
• Strong communication and coordination skills across creative and operational teams.
• Passion for culture, design, and how fans connect through products.

You Might Be a Fit If You Are:

• A detail-driven builder who loves transforming creative ideas into real, high-quality products.
• A strong operator who balances creativity with precision and structure.
• Passionate about how merchandise connects artistry, business, and fandom.
• Excited to help build a scalable merchandise system that brings MMusic’s creative vision to life.

What We Offer:

• A unique opportunity to build the merchandise foundation for MMusic, one of Vietnam’s leading creative ecosystems.
• Direct collaboration with top artists, brands, and creative partners.
• Strategic ownership and creative freedom in bringing new ideas to reality.
• A high-trust, dynamic environment that values innovation, responsibility, and craftsmanship.
• A chance to shape how fans engage with music, creativity, and culture in tangible form.