Merchandiser - Nhân Viên Theo Dõi Đơn Hàng (Đi Làm Ngay)

1. Order Management & Communication:

• Be the main point of contact for assigned international and domestic customers, handling all communication regarding product development, sampling, pricing, and order status.
• Process customer purchase orders (POs) and issue internal Sales Orders (SOs) accurately and timely, ensuring all details are clearly communicated to relevant internal departments (Production Planning, R&D, QC).
• Proactively provide customers with order status updates, shipment schedules, and address any potential delays or issues.

2. Product Development & Sampling:

• Closely coordinate with the R&D/Technical team to manage the sampling process, ensuring samples meet customer specifications, cost targets, and factory production capabilities.
• Negotiate pricing and payment terms with customers in collaboration with the Sales Manager.
• Manage all necessary approval documents for new products and mass production.

3. Production Monitoring & Quality Assurance:

• Monitor production progress daily/weekly to ensure orders are manufactured on schedule and according to the approved quality standards for aluminum furniture.
• Coordinate with the QC team for in-line and final inspections, ensuring all quality requirements and compliance standards (e.g., social compliance, testing) are fulfilled before shipment.
• Troubleshoot and facilitate the resolution of production and quality issues promptly to prevent shipment delays.

4. Documentation & post-shipment:

• Prepare and manage all shipping documents, working closely with the Logistics Agency to ensure smooth and timely shipment.
• Follow up on payment collections and resolve any commercial or quality claims post-shipment.

1. Education & Experience:

• Bachelor’s degree in business administration, Foreign Trade, Merchandising, or a related field.
• Minimum of 3 years of working experience as a Merchandiser in the Furniture manufacturing industry is mandatory. Experience with metal/aluminum furniture or outdoor furniture is a significant advantage.

2. Skills & Knowledge:

• Language Proficiency: Fluent in written and spoken English is required for effective international communication (correspondence, negotiation).
• Chinese (Mandarin) proficiency is a strong plus to communicate with suppliers or internal management.
• Strong negotiation and presentation skills.
• Excellent organizational skills, detail-oriented, and capable of working under pressure to meet tight deadlines.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint) and experience with ERP/MRP systems.

3. Personal Attributes:

• Proactive, problem-solving mindset, and results oriented.
• Ability to work independently and as part of a cross-functional team.