Middle/Senior Human Resource Specialist

TurnKey FBA is an international, data-driven eCommerce agency and growth partner.

With teams based in Vietnam and the Czech Republic, we work hands-on with clients across the US, UK, EU, and Vietnam, helping brands scale on Amazon and TikTok through end-to-end support: from account setup and listing optimization to performance-driven PPC, daily account management, and global market expansion.

What drives us is simple. We’re a young, driven team that believes in transparency, data-backed decisions, and learning by doing. We care about results that truly matter, and we grow alongside the partners we work with.

As a Senior Human Resource Specialist, you will shape the culture, engagement, and growth of our people. Your work ensures that every team member feels supported, motivated, and aligned with the company’s goals.

1. HR Strategy & Oversight

• Oversee HR operations, policies, and compliance, ensuring alignment with Vietnam labor laws.

• Partner with leadership to align HR initiatives with business objectives.

• Work closely with the Recruitment team to ensure a smooth hiring and onboarding experience.

• Support performance management processes and advise managers on employee relations.

2. Employee Engagement & Culture Development

• Design and execute internal engagement initiatives that strengthen culture, collaboration, and belonging.

• Develop recognition and feedback programs that celebrate contributions and reinforce company values.

• Analyze engagement metrics and feedback to identify actionable improvement opportunities.

3. Talent Development & Retention

• Identify learning needs and develop training and development plans

• Help establish career development frameworks that support individual growth and retention.

• Oversee the company’s professional development budget and ensure effective utilization.

• Proficiency in English is required (equivalent to IELTS 6.5+ or TOEIC 800+)

• Female candidates are strongly encouraged to apply.

• From 2 years of working experience in HR / Administration / Human Operations or other related roles.

• High emotional intelligence with a people-first mindset and clear communication style.

• Trustworthy and aligned with leadership, with strong confidentiality and integrity.

• Capable of using data and insights to support decisions and improve HR practices.

• Excellent leadership, communication, negotiation, and networking skills.

What We Can Offer:

• Work directly with the Board of Managers on key strategic projects that shape the company’s growth and culture.

• Two annual company retreats and regular bonding activities.

• Lunch allowance, transport allowance and other allowances for business purpose

• Pantry with snacks & coffee always ready to serve

• Saturday’s lunch is fully covered by company

• Working equipment are provided after probation period

• 12 days of annual leave, plus public holidays

• Full Health, Social & Unemployment insurance coverage.

• Professional development budget after 6 months, contingent on performance and cultural fit.

Working Hours & Probation:

• Probation Schedule: 9:00 AM – 6:00 PM, 5 days/week (on-site).

• Official Schedule: 9:00 AM – 6:00 PM, 6 days/week (on-site) (One Saturday off / month).

• Probation Period: Up to 2 months, during which both sides assess fit.

Hiring Process at TurnkeyFBA

1. Application Review 

2. In-person Interview with Human Resource Director / COO

3. Technical Test (Take-home Test)

4. In-person interview with the Board of Managers

5. Offer & Onboarding