Operation Manager

1. Applying AI to lead and drive digital transformation initiatives within the organization. (30%)

1. Strategy & Operations: Responsible for developing a business plan with a minimum one-year horizon, ensuring strong alignment between strategic objectives and operational execution. (50%)

1. Another task: 20%

• Manage Implementation Team

• Works with sales and clients to ensure expectations are clear, realistic and to provide an excellent experience throughout the delivery process

• Manage all feature add-ons and/or post-launch set-ups

• Manage all hand-offs and coordinates among various teams throughout the build process to ensure quality and timeliness

• Present the final Talent Network product to the client for approval and train the client’s team on how to effectively use the software.

• Handle clients' complaints, feedback, bugs (inbound calls/emails).

• Establishment of policies and development procedures for Jobseeker/ Employer services and others.

• Understand the business uses for our data

• Produce ad-hoc reporting and complete special analytical projects that are used as input into system and process enhancements and changes

• Provide data reporting, analysis, and support for operations and support teams

• Aggressively identify potential data quality issues; pinpoint trouble spots in data and processes; assess the impact on customer needs and retention and make recommendations for improvement

• Perform research and root cause analysis of individual data issues

• Ensure high-quality standards for data integrity and accuracy, analysis, and reporting.

• Work on a consultative basis for new project and enhancement initiatives to help ensure consistent application of data business rules and implementation of best practices.

• Prepare and analyze data presentations for both internal and external publications.

• Fulfill ad hoc data analysis requests

• Act as subject matter expert across multiple data implementations

• Minimum 5+ years experience in consulting in enterprise software solutions and implementation
• AI must priority

• English excellence and knowing Human Resources/ Customer Service

• Ability to lead and manage complex tasks and work with multiple clients at the same time while effectively managing their implementations

• Good analysis and problem-solving skills to understand fulfillment requirements

• Excellent written and oral communication skills and the ability to work well as a member including active listening

• Excellent communication skills

• Proficiency in Excel, PowerPoint

• Team management skills

Preferred Qualifications:

• 7+ years of experiences in customers service/software consulting

• Basic Technical background preferable

• Experienced as a data analyst with proven expertise in data visualization techniques strongly preferred

• Strong communication and presentation skills

• Comfortable interacting with all levels of management and roles within the client organization.

Supervisory Responsibilities:

• This position does shave supervisory responsibilities

Education:

• A Bachelor's degree or equivalent

• Physical Demands:

• Prolonged periods sitting at a desk and working on a computer.

• Speak clearly so listeners can understand