Operations Coordinator

Job Purpose:

The Operations Specialist plays a key role in managing and optimizing the end-to-end sales order process, ensuring smooth coordination across departments, timely delivery, and effective customer communication. This role also supports contract handling, payment follow-up, and continuous process improvement.

Key Responsibilities:

Sales Order Processing

• Manage full-cycle sales order processing with accuracy in order entry, pricing, and product details.
• Coordinate with Purchasing and Warehouse teams to confirm stock availability and delivery timelines.

Contract Negotiation Support

• Assist in preparing and reviewing sales contracts.
• Ensure all terms and conditions are properly documented and aligned with company policies.

Sales Order Tracking

• Monitor order status throughout the fulfillment process.
• Provide timely updates to internal departments and customers.

Delivery Monitoring

• Work closely with logistics and warehouse teams to ensure timely and accurate delivery.
• Proactively address delivery issues and communicate with customers.

Customer Payment Follow-up

• Track payment schedules and follow up with customers to ensure timely collection.
• Collaborate with Finance to resolve payment delays.

Process Management

• Collaborate with stakeholders to design or improve operational processes.
• Identify inefficiencies and risks in workflows and propose solutions.
• Monitor process performance and ensure compliance with internal policies and external regulations.

Functional Skills

• Sales Order Management
• Contract Handling
• Payment Follow-up
• Document Control
• Project Planning & Execution

Analytical Skills

• Attention to Detail
• Data Tracking & Reporting
• Problem-solving

Communication & Collaboration

• Cross-functional Teamwork
• Customer Communication
• Proficiency in English

Digital Competency

• Experience with CRM and Business Central systems
• Proficiency in Microsoft Office
• Familiarity with ISO standards

Organizational Skills

• Multitasking
• Time Management

Qualifications:

• Graduated from university or college with a major in Business Administration, Supply Chain, or a related field.
• Minimum 1 years of experience in operations, sales support, or supply chain roles.
• Strong interpersonal and organizational skills.
• Ability to work independently and collaboratively in a fast-paced environment.