Operations Manager (Fashion Retail)

Job Description

Ensure stores achieve sales target (30%):

• Work closely with all function of the Brand and other departments about promotion programs and activities.
• Execute assigned by company and line-managers in events and ensure all promotion programs are completed and accurate.
• Supervise daily sales target and make the daily sales statistics in order to reach the target for the Brand.
• Analyze sales data (Individual sale, customer, sales amount, money mapping, store area, KPI, cost…), forecast future sales to get the highest results.
• Analyze trends and demand, propose plan, and carry out this plan to reach the best business.
• Report about competitor’s information (new arrival, promotion program, product, VM…).
• Take responsible: cost, delivery, sales, reply, and communication of the internal information to reach the best performance.
• Make statistics about general business targets, share with colleagues, report to line-manager, and determine which is focused to achieve target.
• Update and maintain the realization in retail market, learn the customer’s shopping dynamic, orient the thinking of store staffs and state of competitors.
• Create the changes to improve business according to reality.

Store Operations Management (30%):

• Products:
  • Display and control products in quantity and details, on floor and stockroom.
  • Manage and arrange product in the warehouse according to standard.
  • Connect the related departments for shipment and transfer, controlling inventory in the most reasonably and effectively method.
  • Control inventory in/out to achieve the highest rotation.
  • Take responsible for managing loss & prevention.
• Stores:
  • Supervise the maintenance, furniture repair, equipment in area and store.
  • Monitor and ensure that stores are always in clean and tidy status.
  • Work closely with Principals and internal VM team to maintain visual merchandising standard and make sure all display in store is standardized.

Customer Service (20%):

• Focus on customer care activities to improve services and care to customer.
• Offer customers the best quality product and service, ensure all loyalty customers to be cared perfectly.
• Gather customer profile (name, gender, phone number, address, email, hobby, date of birth…) and connect them with company’s product information.
• Gather customer’s feedback weekly, report them in the meeting of that week, and follow the implementation of this feedback in the next weeks.
• Feedback all questions, complaints from customers in store.

Leadership & People Management (20%):

• Orient sales staff to meet the daily/weekly/monthly sales targets.
• Hire and train key personnel for operation and sales team of the Brand.
• Monitor the implementation of procedures, policies, and regulations of company by staff.
• Set up and execute the performance evaluation standards of store/employee.
• Operate weekly/monthly meeting and train, coach employee, report problems, share information to related department to improve.
• Share experience and information to store team for improvement.
• Control and motivate staff to achieve target.
• Solve and report all the facts involved to personnel in store, train the potential sales staffs, make the developing plan, training and evaluation based on policy.
• Ensure required behavior and action standards of individuals in team, make them pure and progressive working environment.
• Flexibility in problem solving and provide solutions.
• Check and confirm Rosters, Incentives, Hot bonus, Overtime, Timesheet.

Job Requirement

• Well arrangement scheduled working in professional way to achieve requirements.
• At least 3-5 years of Retails Management Experience.
• Extensive experience and ability to lead the delivery of high-level customer service in a brand retailer.
• Retails Operations, budgeting, planning, customer service and people leadership skills.
• Proficiency in Computer Programs.
• Proficiency in English skills.