Benefits

Job Description

Use performance data to coach and improve the agents.
Manage by walking around and answer agents’ queries, application of any related contact transactions.
Listen and review types of interactions performed by the agents for improvement purposes.
Validate any information requires to be sent to customer for accuracy and comprehensiveness purposes.
Handle escalated transactions from clients/customers/team members.
Quickly grasp changes in the system and processes, and accurately and promptly communicate information to agents.
Can conduct report of manage team base on KPI orientation: Result, Rootcause and action plan.
Review the performance appraisal and organize the discussion of Individual Development Plan.
Collaborate with teams and other departments to achieve the common goals of the project.
Manage any skills transition/changes of team members if required.

Graduated from College or above.
Minimum 1 year of experience in Team Leader role (specialized in BPO industry) with team size at least from 8-10 headcounts.
Good in English both written and spoken (TOEIC 650) or the same level.
Good skill in reading, understanding and handling the issue of customer.
Deep knowledge about Trust and Safety, Content Moderation or Contact Center is a plus.
Experience in Logistic or E-Commerce Operation is an advantage.

Ho Chi Minh

10th Floor, Scetpa Building, 19A Cong Hoa Street, Ward 12, Tan Binh District, HCMC

Degree: College
Probationary period: - 2 months
Age: Unlimited
Working time:Rotating shift 6 days/ week (8 hours/shift), from 6 AM - 10 PM
Colleagues:
Multinational work environment with global clients and expert teams.
Opportunities to collaborate with leading companies and high-expertise regional/ global teams.
Benefit:
Biannual performance bonuses and a 13th-month salary.
Full insurance per Vietnamese Labor Law.
Employee engagement activities, Holiday bonuses, and gifts.
Competitive salary with annual raises and promotion opportunities.
Salary: 12 Tr - 15 Tr VND