ORDER MANAGEMENT STAFF (HCM)

·         Process and manage customer orders on the internal system, including receiving purchase orders (PO) and updating order information.

·         Prepare and send quotations to customers based on their requests via the internal system and email.

·         Arrange delivery schedules, track shipment status, and handle issues arising during the delivery process.

·         Collect delivery documents and coordinate with the person in charge for invoice issuance; verify and process AR/AP invoices.

·         Prepare and send monthly liability reconciliation reports to customers for confirmation.

·         Maintain accurate transaction records and provide timely support to existing customers.

·         Manage and develop product items (mainly MRO items) for assigned categories and expand product offerings to customers.

·         Work closely with internal teams to ensure smooth order fulfillment and maintain service quality.

·         Provide customer support and respond to client inquiries during working hours

·         Bachelor’s degree in Business Administration, Economics, Supply Chain or a related field.

·         At least 1–2 years of experience in sales administration, order management, or customer service.

·         Good communication and coordination skills.

·         Careful, responsible, and well- organized.

·         Ability to work independently and manage multiple tasks.

·         Proficient in Microsoft Office (especially Excel).

·         Good English communication is an advantage.