Outbound Staff/ Nhân viên hàng xuất

1. Job Purpose

To coordinate and manage export shipments from factories to customers, ensuring on-time delivery, accurate documentation, compliance with customer requirements, and smooth logistics operations throughout the supply chain.

2. Key Responsibilities

Shipment Coordination & Logistics

• Manage export shipment schedules for multiple customers, including bulk orders and sample shipments (SMS).
• Coordinate with Merchandising, Planning, Factories, Forwarders, and related departments to ensure shipment readiness.
• Arrange bookings with shipping lines, airlines, and logistics providers.
• Monitor factory readiness, container loading schedules, and shipment milestones.

Shipping Documentation & Customs Support

• Prepare, verify, and maintain shipping documents, including Packing Lists, Commercial Invoices, Bills of Lading (BL), Air Waybills (HAWB), and related export documents.
• Coordinate the issuance of Certificates of Origin (C/O) and supporting documents.
• Follow up customs-related documentation and ensure compliance with export requirements.

Shipment Tracking & Customer Coordination

• Update shipment status, ETD/ETA, and delivery progress to internal teams and customers.
• Monitor shipments until final delivery to customer warehouses.
• Manage shipment updates through ERP systems and customer platforms.
• Handle shipment advice and customer communication regarding shipment status.

Post-Shipment Management

• Process post-shipment documentation and invoice submission.
• Track and follow up shipped cargo until receipt at customer warehouses.
• Support handling shipment discrepancies, claims, delays, or related logistics issues.

Cost Control & Reporting

• Support logistics cost optimization through shipment consolidation and freight evaluation.
• Prepare monthly freight and logistics cost forecasts.
• Generate shipment and logistics reports as required by management.

Contract & System Administration

• Support export contract processing and document management.
• Maintain accurate shipment records in ERP and customer systems.
• Ensure all shipment data is updated accurately and timely.

Other Duties

• Perform other tasks assigned by the Line Manager.

Education & Experience

• Bachelor’s degree in Logistics, Supply Chain Management, International Business, Import-Export, or related fields.
• Experience in export logistics or garment manufacturing is preferred.
• Experience working with international customers is an advantage.

Skills & Knowledge

• Good knowledge of Incoterms, export procedures, and shipping documentation.
• Familiarity with ERP systems and customer platforms (e.g., Setlog, TXT, WFX, etc.).
• Strong planning, coordination, and time management skills.
• Strong attention to detail and data accuracy.
• Good problem-solving skills and ability to work under pressure.
• Proficient in Microsoft Office, especially Excel.

Language

• Good English communication skills, both written and verbal.

Mindset & Attributes

• Honest, responsible, and proactive.
• Willing to learn and adapt to changing business requirements.
• Strong teamwork and collaboration mindset.
• Able to work independently and manage multiple priorities effectively.