Product Executive

• Main tasks:

1. ​Research, create, and launch new products and update current products

- Research and analyse current products, customers' needs, trends of tourism products, competitors' websites and products
- Develop new products in Vietnam (GIT/SIC/Series and FIT), thematic tour program (family tours, honeymoon tours, etc.), multi-country and combination tours
- Coordinate with the Quality Control Department to conduct regular product evaluations (in-the- field inspections and reviews of feedback) to review current products

2. Support and report the information to the Product Manager

- Support the Product Manager in providing training for the Operation, Sales, and Marketing Department on new products and updated products
- Inform and suggest the creation of new products to the Product Manager
- Inform and suggest updates or remove current products based on an analysis of quality control reports and report this to the Product Manager

3. Support the Sales Department

- Give sales staff advice when they have special requests and difficult requests from clients
- Support the sales staff with tools for selling products more effectively (training about unique selling points of products)

4. Coordinate with the Operation Department on tour itineraries

- Coordinate with the Operation Department to build and verify the logistic of tours, products and programs
- Recommend the alternative tour options when needed
- Coordinate with tour guides and tour operators to create the most suitable itinerary proposed to clients

5. Support the Marketing Department with a B2B website

- Update all the factsheets and provide pictures for new products and send them to the Marketing Department to upload on the B2B website

• Other tasks

- Conduct an inspection trip

1. Competency

- Fluent in English language

- Good knowledge of the Tourism field, Hotel and Tourism Management

- Creative, dynamic, good knowledge about products and destinations in Vietnam

- Good analytical, problem-solving and decision-making skills

- Good presentation and reporting skills

- Good communication skills

- Technical proficiency (PowerPoint, CRM/reporting tools, Outlook)

- Good planning and organizational skills to balance and prioritize work

- Self-motivated to learn new concepts and participate in new projects

- Characteristics: pleasant personality, positive attitude, detail-oriented, open-minded and active

- Have experience with AI tools, particularly large language model platforms (LLMs) is an advantage

2. Education

- University: Bachelor's or Master's in Hotel / Tourism / Foreign languages or other related fields Experiences

3. Experience

- At least one year of experience in the same position