Product Owner

Job Description

Website development (50%)

Market Research and Competitive Analysis

- Conduct market research to understand emerging ecommerce technologies, and best practices in website development.

- Research and perform competitor analysis to identify key differentiators, distinguish strength/weakness, and assess potential opportunities for website innovation.

User Behavior Analysis and Website Performance

- Execute user research initiatives, including quantitative survey, qualitative interview (collaborate with CS) to understand users’ problems and user needs.

- Leverage analytics tools (GA4, CRM) to track user behaviour, develop users’ story, identify key touchpoints to optimize conversion rate, page speed and maximize traffics.

Develop and Execute Product Roadmap

- Develop an annual Product Roadmap by identifying and prioritizing new features and improvements needed for the website, aligned with business goals and user needs.

- Create and manage the Product Backlog, ensuring that items are clearly and thoroughly described and prioritized appropriately.

- Work closely with technical vendors and the IT Department to drive UI/UX development, system integration to enhance user’s experience.

- Address any arising issues related to the system, platform, database, etc.

Project Management (40%)

- Be involved in implementing IT projects for Website (Loyalty, Click&Collect…)

- Coordinate between website vendors and IT Department to deliver business requirements, from development phase to testing, UAT, E2E and go-live, ensuring deliverables, quality standards, and timeline.

- Monitor issues that arise during project implementation, expedite their resolution, and ensure thorough acceptance testing before release.

- Recommend modifications or adjustments to project features to optimize user experience and enhance project quality.

- Maintain oversight of project progress, proactively addressing any website-related problems.

- Evaluate and report project results to stakeholders.

Other tasks (10%)

- Supporting Customer service team to resolve customers inquiries and tickets related to system/database issues.

- Administrative tasks related to Website’s technical vendors and payment gateway providers.

- Other tasks as assigned by the line manager, related to Ecommerce.

Job Requirement

      Experience:

• At least 2 years of experience in product and UI/UX development
• Experience with ecommerce frameworks (Shopify/ Haravan/ Sapo/ Magento).
• Experience participating in technology projects is a plus.
• Experience with implementing social commerce solutions, custom app, automation is a plus.

      Knowledge

• Understanding of website development process and related technologies (eg: HTML, CSS, JavaScript, API).
• Knowledge of e-commerce, especially retail industry.

       Competencies

• Good ability to analyze data to submit any solution/new features to enhance customer satisfaction and conversion rate if have.
• Good at communication, presentation skills, stakeholder management.
• Sharp analytical and problem-solving skills.
• Ability to plan, prioritize and manage multiple tasks and deliver to tight deadlines.
• Ability to take the initiative.
• Team player with a sense of team spirit.
• English: B2 level or equivalent.