Program Manager

We are looking for an experienced Program Manager to join our company. As a Project Manager at a medical device manufacturing organization, you'll deliver projects on time, on budget, and within the agreed-upon scope to ensure project success. This is a client-facing role; you'll be playing a key role in delivering an exceptional customer experience.
Responsibility: 
•    As a program manager, you'll be responsible to deliver successful projects with exceptional customer experience.
•    Maintain overall control of the schedule, budget, and scope, and ensure project plans and work products are based on approved, agreed-upon requirements.
•    Ensure resources and funding are available for executing all project activities.
•    Manage project plans, project change requests, and project lists, and use these deliverables to conduct the project.
•    Monitors and appropriately communicates risk on projects. Work with internal and external teams to develop strategies to mitigate risks.
•    Develop and maintain a project plan and represent the company as needed for customer communications and meetings.
•    Maintain regular contact with our clients' project managers as well, providing updates on project progress and answering any related questions.
•    Must be comfortable engaging in collaborative (and sometimes difficult) discussions. Notifying the client program manager of non-resolvable issues and submitting recommendations to resolve them.
•    Applying project methodologies, standards management skills across multiple projects.
•    Track all milestones, including: order entry; engineer approval drawings; customer approval; order entry; bill of materials and drawings creation; buy-out or material availability; schedule; pre-erect or site-erect schedule; acceptance tests; shipping;

•    Bachelor’s degree: Preferably Engineering or Business.
•    At least 7 years of experience as a project manager in a manufacturing environment is preferred, as is PMP certification.
•    Minimum 5 years of experience directly dealing with a customer from a program/project, liaison, engineering, and/or sales perspective.
•    Minimum 5 years of experience with blue print reading, Bill of Material (BOM) understanding principles and practices.
•    Project management background, including knowledge of manufacturing industries.
•    Responds promptly to customer needs, solicits customer feedback to improve service, and maintains confidentiality.
•    Demonstrated the ability to analyze and resolve problems with a calm sense of urgency.
•    Demonstrated excellent judgment, the ability to make decisions, and follow up on tasks effectively.
•    Analytical skills and the ability to skillfully plan, and organize multiple dimensions of projects.
•    Demonstrated ability to document, plan and lead programs and projects.
•    Customer service orientation with strong customer-facing communication, and negotiating skills.
•    Excellent reputation with customers with strong ethics and integrity.
•    Excellent critical thinking and problem-solving skills.