Program Manager

A. PURPOSE OF THIS POSITION:

Spartronics Viet Nam is seeking a Program Manager serves as the primary point of contact between the customer and the factory. This role is responsible for managing the entire program lifecycle - from RFQ and NPI to mass production - focusing on customer account management, internal coordination, cost control, delivery performance, and overall customer satisfaction to drive revenue growth and long-term partnership..

B. PRIMARY RESPONSIBILITIES:

1. Customer Relationship & Account Management

• Act as the main communication bridge (Single Point of Contact) for assigned customers.
• Manage customer requests, escalations, and feedback promptly and professionally.
• Maintain and strengthen customer relationships to ensure high satisfaction and retention.
• Lead and participate in regular business review meetings (QBR/MBR) with customers.

2. Program Planning & Execution

• Manage the full product lifecycle: RFQ → NPI → Mass Production → EOL.
• Create project plans, schedules, deliverables, and track progress to closure.
• Coordinate cross-functionally with Planning, Production, QA, Engineering, SCM to ensure commitments are met.

3. Cost, Revenue & P&L Ownership

• Manage pricing, cost breakdown, BOM cost, and change cost requests.
• Monitor program P&L to ensure profitability meets the business target.
• Prepare revenue forecasts, demand outlooks, and reports for management review.

4. Change Management (ECO/ECN)

• Drive and track all product/process changes (ECO/ECN) with relevant teams.
• Assess risks related to BOM, process, tool, or packaging changes.
• Ensure proper system updates and timely communication to customers.

5. Delivery, Quality & Performance Management

• Monitor customer-related KPIs including Delivery, Quality, Cost, Responsiveness.
• Lead cross-functional teams to solve operational issues (line stop, shortage, defect, NCMR, etc.).
• Manage demand, forecast, PO schedule, and production slot to ensure OTD ≥ target.

6. Reporting & Data Management

• Prepare weekly and monthly customer dashboards including:
• → OTD & shipment performance
• → Quality trend & PPM
• → Inventory & WIP status
• → Cost saving & open change actions
• Maintain accurate customer information in ERP/CRM.

1. Education: 

• Bachelor’s degree or higher in Engineering, Supply Chain, Business or related field.

2. Experience: 

• From 3–5 years of experience in EMS/PCBA environment as Program Manager / Key Account / Senior Customer Service.
• Knowledge of electronics manufacturing processes, BOM, SMT, PCBA, NPI is strongly preferred.
• Experience working with international customers is a strong advantage.

3. Others: 

• Strong English communication—verbal and written.
• Excellent relationship management and stakeholder handling skills.
• Solid project management and problem-solving capabilities.
• Customer-centric mindset with high ownership and ability to work under pressure.
• Strong multi-tasking and ability to manage multiple projects simultaneously.