Project Manager (Furniture experience is needed)

Position Summary

The Senior Hospitality Manager is responsible for the overall leadership and execution of high-end hospitality projects, from concept design through costing, sampling, development, and production handover.

This role ensures that design intent, cost targets, sample development, and project execution are aligned, delivering projects on time, on budget, and at the required quality level for international hospitality customers such as hotels, resorts, and luxury developers.

The position integrates organizational leadership with design management, cost engineering, sample development, and project management to ensure seamless delivery of complex custom hospitality furniture and fixtures.

Key Responsibilities

1 Strategic Leadership

• Lead the Hospitality division’s design development, project management, and sampling operations.
• Lead and ensure full onsite installation support for hospitality projects, coordinating all technical, operational, and stakeholder requirements through final site handover
• Define and implement department strategies, systems, and processes supporting high-end hospitality project execution.
• Align hospitality product development with company business strategy and operational capacity.
• Establish department KPIs including project delivery, cost control, sample lead time, and customer satisfaction.
• Department Operational Expense responsible.

2 Hospitality Project Management

• Oversee all hospitality projects from handover from Sales through production release, including handover to development tech and production tech department.

• Ensure projects are delivered on time, on budget, and to customer specification.

• Lead cross-functional coordination between:
  • HOS Sales
  • Design / R&D
  • Sampling
  • Engineering Technical
  • Production
  • Procurement
  • QA/QC

• Approve project timelines, resource allocation, and execution plans.
• Resolve technical, cost, and schedule challenges during project execution.

3 Design & Product Development

• Oversee design development of hospitality furniture, fixtures, lighting, and accessories.

• • Ensure designs meet requirements for:
  • functionality
  • aesthetics
  • cost targets
  • manufacturability
  • durability for hospitality environments.

• Work closely with internal designers, draftsmen, and external customers/designers/architects to refine concepts and specifications.

• Ensure proper documentation including:

• • drawings
  • specifications
  • finish schedules
  • material lists
  • compliance

4 Costing & Value Engineering

• Lead the costing strategy for hospitality projects, ensuring customer pricing remains competitive while protecting company margins.

• Oversee preparation and validation of:

• • material costing
  • labor and manufacturing cost estimates

• Implement value engineering solutions to optimize cost while maintaining design intent and quality.
• Approve project cost estimates before submission to sales or customers.

5 Sampling & Prototype Development

• Oversee development of samples, and prototypes required for customer approval.

• Ensure sample development supports:

• • design validation
  • material and finish selection
  • manufacturability assessment
  • quality standards.

• Coordinate closely with the sample workshop and R&D team to ensure samples meet client expectations and deadlines.
• Approve final samples before release to customers or production.

6 Team Leadership & Development

• Lead and develop teams including:
  • project managers
  • designers
  • draftsmen
  • sample coordinators.

• Establish clear roles, responsibilities, and accountability structures.
• Conduct performance evaluations and coaching for management staff.
• Build a strong culture of technical excellence, customer focus, and collaboration.

7 Customer & Stakeholder Management

• Serve as the senior technical and project contact for key hospitality customers.
• Participate in project kick-off meetings, design reviews, and major milestone discussions.
• Ensure clear communication with customers regarding:
  • design development
  • sample approval
  • project timelines
  • technical requirements.

• Maintain strong working relationships with Hos sales, designers, architects, contractors, and developers.

8 Process & Systems Development

• Develop and implement standard processes for hospitality project execution, including:

• • project planning
  • design development & tracking
  • costing procedures
  • sample development
  • production handover.

• Improve integration with ERP systems for project data, costing, and tracking.
• Implement continuous improvement initiatives to enhance efficiency and reduce errors.

Key Performance Indicators (KPIs)

Typical KPIs may include:

• On-time project delivery
• Sample development lead time
• Cost accuracy vs final production cost
• Customer satisfaction
• Project margin achievement
• Design development cycle time
• Quality performance during project execution

Experience

• Minimum 8–12 years experience in hospitality furniture or contract manufacturing.
• Minimum 5 years leadership experience managing design, project management, or product development teams.
• Strong experience with custom hospitality projects for hotels or large developments.

Skills

• Strong leadership and team management capability.

• Deep understanding of:
  • hospitality furniture manufacturing
  • materials and finishes
  • cost engineering
  • project management
  • Excellent communication with international clients.
  • Ability to balance design quality, manufacturing feasibility, and cost control.
  • Experience with ERP systems and project management tools.

Personal Competencies

• Strategic thinker
• Strong decision maker
• High accountability
• Customer focused
• Able to manage complex multi-department projects
• Comfortable working in high-pressure project environments