QA Team Leader

1. PRODUCT & SUPPLIER QUALITY MANAGEMENT­­

• Plan, assign, and supervise the QA team’s activities to ensure the successful achievement of department plans and KPIs.
• Organize and conduct supplier audits, approvals, and performance monitoring within the assigned scope.
• Review, verify, and approve quality documentation for products, raw materials, and suppliers.
• Manage and monitor testing, shelf-life studies, re-testing activities, and quality surveillance programs within the assigned scope.
• Monitor laboratory test results, analyze quality trends, and propose control measures to guarantee product quality.

2. INCIDENT MANAGEMENT & CONTINUOUS IMPROVEMENT

• Receive, investigate, and coordinate the resolution of quality issues, food safety incidents, and non-conforming products.
• Conduct or guide the team in performing Root Cause Analysis (RCA), as well as developing and monitoring Corrective and Preventive Actions (CAPA).
• Monitor the effectiveness of CAPA and analyze incident trends to propose continuous improvement initiatives.

3. TEAM MANAGEMENT

• Assign, guide, and supervise the daily tasks and responsibilities of team members.
• Train, coach, and develop the professional competencies and technical skills of QA staff.
• Evaluate team performance (KPIs) and propose solutions to optimize group productivity.

4. COORDINATION & REPORTING

• Collaborate with internal departments, suppliers, and partners to resolve issues related to quality and food safety.
• Prepare periodic reports, track KPIs, and report the QA team’s operational performance to the Line Manager.

5. RULES AND REGULATIONS

• Adhere to all working procedures, company policies, rules, and regulations.
• Monitor and guide MD/suppliers/OFC to ensure compliance with rules and regulations.

6. OTHER DUTIES

• Perform other tasks or responsibilities as assigned by the Line Manager.
• Propose systemic improvements to optimize operational workflows.

• University degree in Food Technology, Food Chemistry, or other related fields
• Strong knowledge of product quality documentation management; Food Safety regulations and relevant legal requirements
• Proficiency in HACCP, ISO 22000, and FSSC 22000 standards
• Strong expertise in supplier auditing and evaluation.
• Familiarity with product testing, shelf-life studies, Root Cause Analysis (RCA), and Corrective and Preventive Actions (CAPA)
• At least 3 years of experience in QA/QC/Food Safety roles (Must).
• At least 1 – 2 years of experience in a Senior, Leader, or equivalent position; Prior experience in the food retail chain or F&B sector is highly preferred.
• Strong leadership and team management skills.
• Excellent planning and organizational abilities
• Analytical thinking and problem-solving skills.
• Proficiency in MS Office and basic technical English.
• Adaptability: be able to adapt to changing requirements and work effectively under high pressure.