Report Staff - Can Tho Lab

Add information for job order/sample on system based on information of application, quotations, emails, pictures, Lab request form ect.

Issue/send the (preliminary/official) reports to clients after they are reviewed/checked/approved by designated persons. Revise reports as per client requirements.

Follow turn around time of test results and ask Lab to send them on time

Answer client questions concerning test reports by gathering information from related sections

Update technical knowledge about parameters, methods, regulations of food testing in order to issue test reports to meet client's expectation

Support clients to check the specs, MRLs or market regulations of their samples whether their samples are pass or fail  

Explain the results, and answer client's concerns of test reports by working with related departments (if needed)

Take note of client's rules and follow accordingly

Receive client's complaints and follow up with related departments until they are closed.

Comply with QHSE policy & Quality management system (SOP, forms, guidelines, ISO17025, etc.)

Other tasks as requested by Team Leader/ Supervisor/ Manager

(For senior report staff) Support report leader to check report/ or support team member to solve client's concerns if possible 

College graduation with related background (Analytical chemistry/Food/Chemitry/Biotechnology/Microbiology)

English level B or equivalent

Good communication and problem solving skills

Typing and computer skills

For senior report staff: At least 2 years of experience in same field at SGS Food laboratory or other labs