Sale Inbound Executive

1. Suppliers database:

• Outline the list of hotels and overnight cruises (3-4-5*) in Hanoi, Halong Bay, Sapa, Ninh Binh, Hue, Da Nang, Hoi An, Nha Trang, Da Lat, Saigon, and Mekong for contracting annually.

• Negotiate with local suppliers (hotels, cruises, transferring companies, restaurants …, etc.) to provide the best available rates and special offers with terms and conditions beneficial to the company.

• Build, update, and complete the contracting database systematically.

• Maintain ongoing relationships with suppliers to maximize results and the company’s benefits.

2. B-B Sales task:

• Daily follow the dashboard, and communicate with customers to understand their requirements.

• Prepare tour itineraries before working on quotations to advise customers.

• After customers confirm their booking and pay the deposit, hand in the reservation of accommodation, transfer, guide, insurance, and visa as the booking requires.

• Side by side with the operations and accounting departments to follow up and ensure the completion of the tour itinerary.

• Attending Sales team meetings and reporting weekly assignments

• Sharing responsibility for the company’s website development by designing and uploading the tour itineraries…

3. Customer Service:

• Offer pre- and post-travel support to ensure customer satisfaction.

• Handle customer feedback and resolve issues promptly and professionally

Qualifications

• Bachelor’s degree in Tourism, Hospitality, Business, or a related field.

• Minimum of 2 years of experience in inbound B-B sales or a similar role.

• Strong knowledge of international travel preferences and local attractions.

• Excellent verbal and written communication skills in [languages required, e.g., English, French, etc.].

• Proficient in online platform software and Microsoft Office Suite.

• Strong negotiation, problem-solving, and customer service skills.

Key Competencies

• Passion for travel and a deep understanding of cultural nuances.

• Ability to multitask and manage time effectively in a fast-paced environment.

• Detail-oriented with strong organizational skills.

• Self-motivated with a results-driven approach.