Sales Admin - Retail

The Sales Admin is responsible for ensuring smooth order processing, accurate data entry, and effective coordination with logistics partners. This role plays a critical part in ensuring timely and efficient delivery of products to customers while maintaining strong internal and external stakeholder communication.

Reports

• Maintaining and updating sales and customer records.
• Compiling sales reports, inventory reports, revenue reports, and team activity (visit…)
• Sales data analysis and follow-up the Sales performance
• Calculating selling programs (bonus, incentive, etc.)

 Documentation preparation

• Business contracts/ Commitments/ Agreements; follow the status and validity terms of the current contract (revise contract if changing policy or address…)
• Consolidate all customer's information including contract types, and dates & in charge of hard copy storage for further archive.

Operational supports

• Managing and preparing the company’s materials to support Retail team: full-sized products, sampling, gifts, POSM, and Marketing materials for their activations
• Delivering documentation and materials for Retail team when needed; following up on the use of the company's assets
• Support for the organization of some event or activity
• Prepare the slides of the presentation for the meeting and reporting
• Other tasks assigned by the manager

Customer & Stakeholder Communication

• Serve as the primary point of contact for customers regarding order status, delivery schedules, and any related inquiries.
• Work closely with sales, logistic partner and supply chain teams to resolve order-related issues efficiently.
• Handle complaints related to order fulfillment and provide timely resolutions.
• Maintain and update customer records in the system, ensuring accuracy of contact details and order history.

Qualifications 

• Bachelor’s degree in Business Administration, Supply Chain, or a related field preferred 

Experience 

• 2+ years of experience in customer service, order management, or logistics coordination 

• Proficiency in ERP/order management systems (SAP, Oracle, or similar) is an advantage. 

Skills & Competencies 

• Strong attention to detail with a high level of accuracy in data entry. 

• Excellent communication and problem-solving skills. 

• Ability to multitask and work in a fast-paced environment. 

• Strong team player with a proactive and customer-centric mindset.