Sales Coordinator Assistant Manager

·        To be the main point of contact with the sales team/customers

·        Maintain the price list updated and ensure confidentiality.

·        Ensure timely response to the sales team/Customers and make sure no queries left unattended for not more than 24 hours.

·        Preparation of Quotation by ensuring the prices quoted are accurate and release the quotation to the customer with the approval of the Sales Manager in charge.

·        Keep a track of sample shipments and ensure timely delivery.

·        Ensure tight follow with Sales team/Customers regarding payment and keep the accounts team and the sales team updated on the same.

·        Monitor and keep a track of customer complaints and ensure no repeated complaints are raised and apply continual improvement on all corrective actions taken.

·        Sales order release to the production team with any special instructions marked.   Ensure the Sales Order has been approved by the Sales Manager concerned.

·        Coordinate with production team and keep a tight follow up regarding completion.

·        Upon confirmation of completion date from production coordinate with the Export team to get the shipment booked.

·        Coordinate with the shipping agents and Export team to get the container placed

·        Coordinate with the production and stores team for loading

·        Process the Delivery note and system invoice

·        Process Commercial documents and follow up with the shipping agent for the B/L and get it confirmed. 

·        Courier/Bank submission (through accounts) of the full set of Commercial docs once shipment has been departed from loading port and within 3 days of departure.

·        Share the AWB details of the documents to the customer and ensure acknowledgement.

·        Proper filing of documents on time and keep the supporting docs uploaded in the system.

·        Assist Export team in all Export operations and ensure support and team work within the department

-      Project analysis

-      Data analysis

-      Problem solving

-      Time management 

-      Decision making

-      Leadership

-      Financial Awareness