Benefits

Job Description

Engage with customers via phone, email, and social media platforms (such as Facebook).
Listen attentively to their inquiries, concerns, and feedback.
Provide accurate information and personalized assistance to enhance their overall experience.
Act as a knowledgeable point of contact for customers, guiding them in using our services effectively.
Explain the features, benefits, and value propositions of our offerings.
Regularly update and supplement customer information.
Collaborate with the technical support department to enhance new service packages and make necessary modifications to existing ones.
Monitor fees, promptly address complaints, and handle cancellations.
Keep track of customer feedback and report any issues for timely resolution.
Initiate proactive outreach to gather feedback from customers.
Call clients in person when necessary to understand their needs and preferences.
Establish and nurture strong customer relationships.
Continuously monitor customer situations and provide timely advice and support.

Good English communication skills are an strong advantage. (English level IELTS 5.0 – 6.0 or TOEIC 500)
Basic knowledge of marketing
Proficient computer and internet skills, understanding of social media and e-commerce.
Strong communication skills, fluent, articulate, confident, without stuttering, hesitation, and without a strong local accent.
Creative thinking, good listener, regularly keeping up with social trends and customer psychology.
Due to the nature of night shift work, the ability to manage hours and workload to maintain physical and mental health during night shifts is necessary.
Working Hours: Monday - Friday (from 21:30 to 05:30) and Saturday (online)

Benefits

Monthly KPI bonuses based on performance
Monthly meal and fuel allowance
Dynamic, friendly and professional working environment
Opportunities for training, skill development and long-term career growth
Opportunities to collaborate with teams in both Vietnam and the USA
Annual company trips, team-building activities and internal events
Holiday bonuses and 13th-month salary according to company policy
Full participation in social insurance, health insurance and unemployment insurance (BHXH, BHYT, BHTN) after probation in accordance with Labor Law
Necessary equipment and job-related resources are provided

Ho Chi Minh

2C Lam Sơn, Phường 2, Tân Bình, Hồ Chí Minh

Degree: College
Other extras:
Gasoline allowance up to 800k
Allowance meal 40k/day
Birthday Gift, sweet parties, salty parties, YEP...etc
Probationary period: 2 Month
Age: 24 - 35
Holidays: 12 days off/year, 12 days off under Night Shift regime and other days off up to more than 35 days/year
Salary: Competitive