Sales Operation Specialist

The Sales Operations Executive is responsible for supporting the sales team through efficient order processing, sales coordination, reporting, customer support, and cross-functional communication. This role ensures smooth execution of sales operations, accurate data management, and timely coordination with internal departments and customers to achieve business objectives.

Order Processing & Coordination

• Ensure sales orders are entered into the SAP system accurately and on time, including product details, pricing, sticker information, and other related requirements.
• Coordinate with logistics and production teams to ensure on-time delivery for international customers.
• Monitor order progress and proactively update sales teams and customers regarding shipment/order status, delivery schedules, or issues.
• Ensure all order-related shipping documents (draft and original versions) are properly reviewed and sent to customers in a timely manner.

Sales Team & Customer Support

• Support customer relationship management through timely communication and follow-up.
• Assist the sales team in preparing presentations, product samples, and supporting materials for customer meetings and shipments.
• Conduct basic market research on competitors, potential customers, and new markets to support business development activities when required.
• Support preparation of sales reports, sales performance tracking, and data analysis.
• Arrange meeting rooms, prepare samples, coordinate transportation, and manage logistics for customer visits and meetings.

Cross-functional Collaboration

• Liaise with internal departments including production, logistics, and finance to ensure efficient order fulfillment and operational coordination.
• Work closely with the finance/accounting team to ensure invoices are processed accurately and customer payments are properly tracked.
• Support internal communication to resolve operational issues effectively and promptly.

Reporting & Analysis

• Prepare and analyze sales reports, KPIs, forecasts, and other business performance reports using Excel, SAP, Power BI, and related system tools.
• Analyze weekly and monthly sales performance to provide actionable insights.

Process Improvement & Strategy Support

• Recommend process improvements and operational enhancements to improve sales efficiency and customer satisfaction.
• Collaborate with sales managers on strategies to strengthen customer engagement and support sales growth.

Expense Management & Budget Control

• Manage and monitor departmental expenses including sampling costs, guest expenses, courier fees, and related operational costs.
• Track departmental spending and identify opportunities for cost optimization and resource efficiency.
• Ensure all expenses comply with company policies and approved budgets.

Other Duties

• Perform additional assignments and responsibilities as requested by the Line Manager.

Education

• Bachelor’s degree in Business Administration, International Business, Supply Chain, or related fields.

Experience

• 2–4 years of experience in Sales Operations, Commercial Support, Customer Service, or Export Coordination.

Skills

• Experience with ERP systems such as SAP or similar platforms.
• Strong coordination, communication, and problem-solving skills.
• Proficiency in Microsoft Excel, PowerPoint, and Power BI.
• Detail-oriented with the ability to manage multiple priorities in a fast-paced environment.
• Good command of spoken and written English.