Sales Support - CSR

 Supports with the preparation of quotations e.g. by gathering the necessary information and calculations for quotation creation.
 Supports the preparation of a 'Request for Quote' towards Commercial Sales Support.
 Gives first level support for sales-related inbound customer inquiries. Records, tracks and - if applicable - forwards (technical) customer inquiries to Field / Inside Sales or Commercial Sales Support.
 Follows up with customers (if delegated by Field / Inside Sales).
 Clarifies or forwards open issues from internal / external customers.
 Coordinates internal inquiries and acts as interface between Field / Inside Sales and other departments (operative or Service Functions, e.g. COP).
 Supports Field / Inside Sales staff with administrative tasks (e.g. SAP / office management like travel expense accounting, material orders).
 Schedules meetings with customers for field sales staff incl. travel bookings.
 Analyses data, conducts research, creations reports for the Field / Inside Sales staff; creates customer profiles.
 Creates / coordinates internal and external correspondences as requested by Field / Inside Sales staff.
 Administrative support and assistance with the preparation, follow-up and controlling of sales campaigns.
 Administrative support and assistance with the organization and conduction of trade fairs / customer events in close collaboration with the marketing department.

 Fluent in English
 User knowledge in MS Office, Salesforce.com
 Hands-on mentality
 Excellent time management and prioritization skills
 Pronounced (self-)organization skills
 Strong rhetorical skills over the phone