Sales Support Officer

Job Summary: Responsible for maintaining the support function to Sales but is not limited to all aspects related to regular orders and administrative works so that Sales have more time for field works and develop new business.

Duties and Responsibilities:

- Receive purchased order from customers/sales then proceed those orders with appropriate departments.

- Follow up and arrange with customer service team on customer’s delivery schedule.

- Monitor and manage stock balance for assigned key account, remind customers to get orders.

- Communicate with customers and internal team on the blocked sales order due to overdue payment, over credit limit…

- Handle issues on delivery and together with sales team to solve customer’s complaints.

- Prepare documents to send to customers as their requested (contract, product registration, statement, quotation…).

- Check and issue purchase order relate to sales forecast and according to planning systems.

- Support sales create new product code, vendor code, and customer code on system;

- Support sales to compose and follow up all documents for approval, quotation, contract;

- Support the others works related when sales team are on field;

- Coordinate with sales & regulatory teams to confirm re-proclaim expired food regulatory documents. Support sales to sending samples to test periodically.

- Support sales to get data for sales reports;

- Support sales to collect bad debts from customers;

- Other tasks as assigned

Education         :   Bachelor’s Degree in Food Technology/ Chemistry/ Foreign Trade/ Business Administration or related majors

Experience      :   2 year-experience in sales admin/ sales support/ customer care in distribution companies

Others              :  as follows;

§  Knowledge of CRM/ SAP system including in-depth understanding of data structure.

§  Fluent in English – writing and speaking

§  Ability to work independently and as part of a team

§  Excellent project and time management skills

§  Good computer skills e.g. practical knowledge of MS Office

§  Meticulous attention to detail