School Service Manager - Cityland

Job Description

1. School Operations Management:

• Manage the onboarding of new students in compliance with the school procedures.
• Schedule the school classes and student community activities following the K&U VN headquarter guidelines.
• Manage the teachers schedules to cover all classes, community activities, internal events and demo classes.
• Manage and control the inventory of the school didactic materials and stationaries.
• Ensure the school is always clean and tidy.

2. Academic success management:

• Proactively participate in the teacher selection process
• Manage and execute the Kids&Us academic procedures in full compliance
• Implement all corrective measures requested from Kids&Us Vietnam Academic Management in compliance to Kids&Us standards
• Make requests for teachers’ reinforcement trainings to the Academic Management

3. Customer experiences management and commercial support:

• Develop a close relationship and high level of trust with the families by following the parent-teacher communication protocol of the school
• Be accountable for all interactions with parents at the school to ensure parents and students satisfaction, resolve issues that emerge, and escalate to higher management as required
• Work in close collaboration with the commercial function and provide full support to drive customer retention and student referrals
• Ensure compliance to Kids&Us English-only environment is respected by all staff while communicating with the students of the school
• Actively participate in all CX initiative of the organization

4. People engagement and development:

• Manage and evaluate the performance of the services team of the school in line with the organization’s HR policies and procedures.
• Ensure compliance to the organization’s training programs and policies.
• Drive the engagement level in the team and stimulate high morale in the school.

Job Requirement

• Strong customer experience mindset
• Very result-oriented
• Effective communication and ability to influence stakeholders.
• Good organization skills
• Solution driven mindset and ability to effectively mitigate issues smoothly
• Leadership and people development skills
• Professional appearance
• Able to work under pressure and flexible working hours, including evenings and weekends.
• Computer literacy

Qualification and Experience Required

1. Education: Bachelor's degree. English Major or Business Administration is preferred.
2. Languages: Vietnamese and Proficiency level of English comparable to WSE Level 13.
3. Previous Experience:

• Minimum 3 years' experience in education industry
• Minimum 1 year in management role (not necessarily in Education industry)