Seaonics Warranty Coordinator

Key Responsibilities:

1. Coordination & Contact:

• Coordinate and follow up on all warranty-related activities within the APAC region.
• Act as primary point of contact for customers regarding warranty cases and related inquiries.
• Participate in and, when required, lead meetings with customers, shipyards, and suppliers to discuss warranty cases, progress, and technical resolutions.

2. Case Handling & Execution:

• Plan, prioritize, and execute warranty cases and service tickets in alignment with company standards and customer agreements.
• Provide technical warranty support and coordinate effective operational solutions to ensure optimal customer satisfaction.
• Process warranty claims in accordance with established routines, ensuring accuracy and completeness before handover to invoicing.

3. Analysis & Improvement:

• Review and analyze customer warranty claims for root-cause analysis and failure modes, in line with company policies and applicable warranty standards.
• Provide feedback to the organization, communicate lessons learned, and contribute to continuous improvement initiatives.

4. Collaboration & Support:

• Collaborate closely with internal technical departments and stakeholders to resolve warranty issues efficiently.
• Coordinate with service teams and spare parts departments to secure timely corrective actions and parts delivery for warranty cases.
• Support and actively contribute to the extended warranty program for SLA customers.
• Contribute to the smooth handover of projects from the project department to the aftermarket organization as needed.

5. Documentation & Compliance:

• Ensure warranty documentation, reports, and case records are maintained in compliance with company procedures, class requirements, and customer specifications.

Qualifications:                                    

• • Education:
• • Bachelor’s degree in Marine Engineering, Mechanical Engineering, or related technical field (preferred)
• Experience:
• 2–4 years of experience in warranty coordination, claims handling, aftermarket service, or technical support within the maritime or offshore industry.
• Experience from shipyards, marine equipment suppliers, or maritime OEMs is an asset.
• Familiarity with IMO, SOLAS, and class requirements (DNV, ABS, Lloyd’s Register, etc.) is beneficial.
• • Skills & Competencies:
• Good understanding of warranty processes claims handling, and basic root cause analysis in technical environments.
• Experience using ERP and CRM systems (IFS, SAP, Oracle, or similar) for tracking and documentation.
• Understanding of supply chain processes, spare parts logistics, and warranty procedures with shipowners or operators.
• Strong documentation and reporting skills, with attention to detail and accuracy.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
• Excellent communication and customer service skills, with the ability to represent the company professionally.
• Structured, proactive, and solution-oriented approach to tasks and challenges.
• Strong coordination and teamwork skills across departments.
• Analytical mindset with the ability to identify and communicate recurring technical issues or process improvements.
• Able to manage multiple cases simultaneously and deliver on time under pressure.
• Service-minded and customer-focused.
• Team-oriented, collaborative, and supportive of company-wide goals.
• Responsible and detail-oriented with a strong sense of ownership.
• Commercial awareness and commitment to high-quality service.

Company Benefits:

• Salaries are reviewed & adjusted annually.
• A long-term career at a Professional and Dynamic working environment.
• Training to be provided locally and/ or internationally.