Senior Customer Quality Engineer

The Sr. Customer Quality Engineer (Sr.CQE) acts as the primary interface between the factory and the customers on all quality-related topics. The role ensures customer satisfaction by managing quality performance, driving issue resolution, supporting new product introduction, and leading continuous improvement activities aligned with customer expectations and industry standards.

• Based on the working area assignment as Customer Quality Engineer, the engineer will follow the KPI to work and to meet product quality requirements.
• Serve as the main customer contact for quality issues, audits, requests, and escalations.
• Provide timely and professional communication on quality status, improvement actions, and product performance.
• Lead customer complaint investigations (e.g., field returns, line returns, reliability failures).
• Perform root cause analysis using tools such as:
  • 5 Why, Fishbone, DMAIC, 8D, FMEA, PDCA
• Ensure high-quality 8D reports are delivered within customer-required timelines.
• Validate corrective and preventive actions (CAPA) for long-term effectiveness.
• Support NPI by participating in customer design reviews, feasibility assessments, and pre-production builds to identify any potential quality risk.
• Work with other XP sites for any quality related matters.
• Work with Engineering and R&D for issues & advice of solution during the MP build, follow up for closure.
• Identify systemic quality issues and work with Cross Functional Team for Continuous Improvement.
• Prepare and provide Quality report to XP Management and customers in a regular basis.
• Support customer audits: Quality system audits, Process audits and Product audits
• Perform other duties as directed by the Superior or Management.

• Bachelor’s degree in Engineering (Electronics, Electrical, Mechanical, Industrial or related fields.
• 5 years of work experience, at least 3 years of electronics manufacturing experience.
• English fluent communication.
• Familiar with the ISO series system.
• Familiar with IPC standards to meet product requirements.
• Participated in the training of SPC/ISO/Lean
• Strong understanding of quality tools and methodologies: 8D, 5Why, FMEA/CP, SPC, MSA, APQP, PPAP
• Good in analytical, interpersonal and with good team collaboration  
• Able to work independently
• Excellent communication and customer management skills