Benefits

Job Description

Manage assigned customer accounts in all aspects: order processing, order follow-up, pricing integrity, on-time delivery, and complete order fulfilment.
Respond to customer inquiries and requests promptly, ensuring all issues are addressed professionally and in a timely manner.
Maintain updated customer profiles and communicate any changes or new developments to the sales team and key vendors.
Coordinate closely with the Sales team, Product Development, Planning, Production, QA, and other internal teams to ensure product quality and customer requirements are fully met.
Work with suppliers and partners to ensure material readiness and service consistency.
Handle customer complaints following company procedures and service standards.
Monitor the progress of orders and resolve operational issues to maintain service excellence.
Proactively share new product knowledge, system updates, and lessons learned with team members to improve team performance and service quality.
Assist and provide backup support to other team members when needed.
Report directly to the Manager and provide updates regarding customer activities, risks, or business opportunities.
Perform additional tasks assigned by the Manager.

Fluent in English and Chinese.
Bachelor’s degree in a relevant field.
Minimum 5 years of experience in Customer Service or Order Management.
Strong communication and problem-solving skills, with the ability to create and manage plans effectively.
Proficient in MS Office (PowerPoint, Excel, Word, Outlook) and other system software.