Senior Customer Service

- Organize the resource of team to perform daily operation relevant to inquiries, samples receipt/ dispatch, test reports, debt collection, etc.

- Coordinate with Sales to approach clients for generating revenue/ profit - Support line supervisor for handling both internal and external complaints relating CS issues and support to reply to clients on time for complaints relating operation

- Propose and review training needs and implement training as plan of team - Working with lab supervisors for ensuring all job complete ontime to client - Review all test report before sending them to client

- Undertake any other duties relevant to CS/report of Lab when deemed as appropriate by Line Supervisor (or higher level)

- University graduation with related background

- At least 2-3 year- experience working in CS of laboratory testing field

- English at least level B1 or equivalent

- Good typing and computer skills

- Good communication skill in both Vietnamese and English