Senior Expert, Distribution Administration (Reporting, Compensation & Payment)

JOB PURPOSE

To design, operate, and continuously enhance the business quality assurance framework across all distribution channels. This expert-level role ensures compliance, transparency, and operational integrity by overseeing performance governance, incentive mechanisms, and ethical conduct. It also serves as a strategic advisor to cross-functional teams, driving improvements in sales force management and risk mitigation.

KEY ACCOUNTABILITIES

Key Accountabilities (1)

1. Strategic Compliance & Ethical Governance
- Develop and maintain compliance frameworks and ethical conduct standards for the nationwide sales force
- Design agent code lifecycle processes: onboarding, status transitions, revocation, license validation, and historical activity tracking
- Advise on resolution of misconduct, operational violations, and risk exposures in collaboration with Legal, Compliance, and Internal Audit
- Recommend preventive controls, post-sale audit mechanisms, and early-warning systems to safeguard business integrity

Key Accountabilities (2)

2. Performance Management & Incentive Strategy
- Architect performance evaluation models and incentive schemes tailored to each distribution channel (Agency, Bancassurance, Digital)
- Validate commission and reward data accuracy; oversee payout governance and recommend system enhancements
- Analyze effectiveness of recognition programs and contests; provide strategic insights to boost sales force engagement and productivity
- Act as a subject matter expert for Sales and HR teams on incentive policy, reward structures, and advisor motivation strategies

Key Accountabilities (3)

3. Process Optimization & Internal Communication
- Lead development of internal communications on compliance policies, violation alerts, and operational guidelines for the sales force and channel managers
- Analyze violation trends, audit results, and field feedback to propose upgrades to control processes, monitoring tools, and reporting systems
- Design and deliver training programs on compliance, professional ethics, and incentive frameworks for sales teams and distribution leadership
- Represent the function in strategic cross-departmental forums, offering expert insights on operational quality and systemic risk

Qualifications and Work Experience

• University degree in related fields such as finance, insurance, banking, business administration or information systems.
• Priority is given to candidates with professional certificates (eg LOMA, AII or quality management certificates - QA).
• Understanding of the life insurance sector through internal training courses or insurance industry certificates.
• At least 08 years of experience in quality management, distribution operations or internal audit in the insurance industry, especially life insurance; Priority is given to candidates with experience in the bancassurance model or working with partner banks.
• Understanding of sales processes, agent licensing, contract management and compliance with legal regulations.