Senior Officer, Internal Communication

1. Purpose of the Role

To plan and deliver internal communication initiatives that connect employees with the company's strategy, values and culture, ensuring information reaches the right audience at the right time, consistently and engagingly.

2. Key Responsibilities

Planning & Execution

• Develop annual, quarterly and monthly internal communication plans aligned with company direction and leadership priorities.
• Execute campaigns on policies, organizational changes, HR programs, strategic initiatives and leadership messages.
• Partner with HR, functional teams and senior leaders to gather information and identify communication needs.

Content Creation & Management

• Write, edit and proofread content in both English and Vietnamese, including newsletters, all-staff emails, intranet articles, leadership messages, talking points and FAQs.
• Coordinate the production of multimedia content such as photos, videos, infographics, posters and presentations.
• Ensure consistency in tone of voice, brand standards and content quality across both languages, with accurate and natural translation/localization where needed.

Culture & Employee Engagement

• Organize and support internal events: town halls, year-end parties, team-building activities, cultural programs, and recognition initiatives.
• Develop programs that strengthen engagement and promote core values.
• Support change communication during organizational transitions.

Channel Management & Measurement

• Manage and optimize internal channels (email, intranet, Workplace/Teams/Slack, digital screens, notice boards).
• Collect feedback, track key metrics (open rate, engagement, participation) and report on effectiveness regularly.
• Recommend improvements to channels and formats based on data and insights.

Project Management & Collaboration

• Manage budgets, timelines and vendors/agencies for assigned activities.
• Support the Senior Manager on key communication projects; guide junior team members or interns when needed.

Education & Experience

• Bachelor's degree in Communications, Journalism, Public Relations, Marketing, Business Administration or a related field.
• 3-5 years of experience in Internal Communication, Corporate Communication, PR or Employer Branding; experience in a large or multinational organization is preferred.

Technical Skills

• Excellent bilingual writing and editing skills in both English and Vietnamese, with fluency in speaking and presentation in both languages. Able to produce polished, error-free content and adapt tone for different audiences and cultural contexts.
• Proven experience organizing internal events and communication campaigns.
• Proficient in MS Office; able to read and analyze basic communication metrics.
• Familiarity with design/video tools (Canva, Adobe, CapCut, etc.) is an advantage.

Competencies & Attributes

• Strategic thinking and strong sensitivity to messaging and organizational context.
• Strong communication, influencing and cross-functional collaboration skills.
• Creative, proactive and detail-oriented, with the ability to manage multiple priorities and deadlines.
• Discretion and integrity when handling confidential or sensitive information.