SENIOR SALES EXECUTIVE – INDUSTRIAL

Company: SGS Vietnam
Business Unit: Industrial Services
Function: Industrial Laboratory
Reporting to: Sales Manager / SBU Manager
Location: Ho Chi Minh City, Vietnam

About the Role

We are looking for a driven and experienced Senior Sales Executive to join our Industrial team.

The successful candidate will be responsible for developing new business opportunities, managing existing accounts, and driving revenue growth for assigned services and products. This role requires strong business development, client relationship management, negotiation, and market analysis capabilities.

You will work closely with customers, technical experts, Customer Service, and internal stakeholders to provide appropriate solutions and ensure a high level of customer satisfaction.

Key Responsibilities

Business Development & Sales

• Develop and implement sales strategies to achieve assigned sales and revenue targets.
• Identify and develop new business opportunities across relevant industrial market segments.
• Proactively approach prospective customers, arrange meetings, and understand their business needs, concerns, and requirements.
• Prepare and deliver presentations introducing SGS testing and related services to potential and existing customers.
• Handle new and existing sales enquiries and provide appropriate commercial solutions.
• Prepare quotations and commercial proposals.
• Negotiate commercial terms and close sales opportunities.
• Recommend selling prices and discount levels for approval by the Sales Manager and/or SBU Manager.
• Develop and maintain strong relationships with key accounts and potential customers.
• Identify opportunities to expand business within existing accounts and increase customer penetration.

Account & Customer Management

• Act as a key commercial contact for assigned customers.
• Maintain strong relationships with customers and factories.
• Understand customer requirements and coordinate internally to ensure accurate and timely responses.
• Gather customer feedback and communicate relevant insights to internal teams.
• Coordinate with Customer Service, technical teams, Supervisors, and Managers to resolve customer complaints or claims.
• Support the follow-up and collection of outstanding payments from customers.
• Maintain accurate and up-to-date customer and account information.

Market Development & Analysis

• Collect and analyze market information, including industry developments, customer trends, and competitor activities.
• Identify opportunities to penetrate new customer segments and markets.
• Develop and recommend appropriate sales and marketing activities to support business growth.
• Prepare sales forecasts, market analyses, and business reports for management.
• Monitor sales performance and identify actions to maximize revenue potential.
• Participate in industry exhibitions, trade shows, conferences, seminars, and networking activities to promote SGS services and expand the customer base.
• Collaborate with the Marketing team to support promotional campaigns and sales activities.

Internal Collaboration

• Work closely with technical experts and project teams to provide customers with accurate information regarding testing services and projects.
• Coordinate effectively with Customer Service and other relevant internal functions throughout the sales and service delivery process.
• Collaborate with other SGS Vietnam divisions, branches, affiliates, and subcontractors when required.
• Share market intelligence and customer feedback with relevant internal stakeholders.
• Support and provide guidance to junior sales team members by sharing sales techniques, market knowledge, and best practices.

• Bachelor's degree or higher in a relevant field.
• Minimum 3 years of experience in sales of related products or services.
• Experience in B2B sales, industrial services, technical services, testing, inspection, certification, laboratory services, or other third-party services is highly preferred.
• Proven ability to develop new customers and generate business opportunities.
• Strong customer relationship management and account development skills.
• Demonstrated track record of achieving sales targets is preferred.

Skills & Competencies

• Strong selling, negotiation, and closing skills.
• Excellent communication and presentation skills.
• Strong customer-oriented and commercial mindset.
• Highly motivated, proactive, and target-driven.
• Good analytical skills with the ability to understand market and competitor information.
• Ability to work independently in customer development and client visits.
• Good teamwork and cross-functional collaboration skills.
• Fast learner with a strong passion for sales.
• Strategic thinking and problem-solving skills.
• Good knowledge of marketing and negotiation techniques.
• Proficient in Microsoft Office.
• Good command of English.
• Chinese language capability is an advantage.
• Willing and able to travel domestically and internationally when required.

Key Performance Indicators

Performance in this position will primarily be measured through:

• Revenue growth of assigned services and products.
• Achievement of assigned sales targets.
• New customer and key account acquisition.
• Development and retention of key accounts.
• Sales pipeline and business opportunity development.
• Timely and accurate submission of weekly, monthly, and quarterly sales reports.
• Customer relationship management and internal coordination.
• Management and follow-up of outstanding customer payments.

Key Stakeholders

External

• Customers and factories
• Subcontractors
• SGS affiliates

Internal

• Sales Manager / SBU Manager
• Industrial Laboratory and Non-Laboratory teams
• Technical teams
• Customer Service team
• Marketing team
• Other divisions and branches of SGS Vietnam