Service And Operations Associate

What You’ll Be Doing:

Domestic US Operations

-         Liaise with Purchasing team to follow up for all incoming shipments.

-         Coordinate warehouse team to allocate manpower resources for receiving plan

-         Prepare dock receipts for arrival inbound shipments.

-         Update shipment status in Odoo system.

-         Arrange domestic pickup services and monitor delivery schedules.

-         Execute B2B fulfillment for major retail chains (Target, Amazon, Walmart, etc.).

-         Execute B2C order fulfillment across platforms (Amazon, Shein, eBay, etc.).

-         Calculate dimensional weight to estimate shipping costs.

-         Create sales orders and inventory transfer in Odoo system.

-         Coordinate with carriers and handle all outbound delivery request

International Operations

-         Follow up and track import shipments arriving at U.S. ports

-         Verify all relevant documents (commercial invoice, packing list, B/L, freight invoice).

-         Liaise with customs brokers to ensure timely clearance.

-         Manage export shipments from U.S. to global destinations in partnership with forwarders and carriers.

-         Prepare and review export documentation to comply with international regulations.

-         Schedule appointments with warehouses and coordinate inland transportation from port to warehouse.

-         Record and update all international transactions in Odoo system.

Administrative Tasks

-         Daily file and archive scanned documents and photos

-         Record warehouse labor time in the Odoo system.

-         Execute the claims process with carriers (if any)

-         Estimate shipping costs.

-         Estimate required pallet quantities to pack outgoing cartons

-         Prepare monthly operations, inventory and delivery cost report.

-         Verify and reconcile monthly re-bill statements.       

Who We’re Looking For:

-      Possess a University/College degree.

-      At least 1 years of experience, with additional training provided by the company on specialized skills.

-      Background in Logistics, Transportation, Distribution Warehouse, or a related field.

-      Professional knowledge of 3PL, 4PL fulfillment and customer service, problem-solving

-      Experiences with ERP, Odoo, and EDI systems, and well-handling communication with system supporters are a plus

-      Experience in inventory and distribution is a plus

-      Familiarity with SOPs and Guidelines. Ability to read, understand, and grasp the issues and accurately implement the requirements from partner service policies

-      Well, reading, writing skills, and meeting communication in English.  strong in independent working skills, careful, accurate, and logical.